Cashier/Front of House Job at Soul & Smoke
About the Job
We are gearing up for summer and need additional team members! Part- or full-time work available. Potential to work at our other locations, on food truck, and/or events also if desired.
Because our success depends upon the dedication of our employees, we look to you and the other employees to contribute to the success of the company and take pride in it as we do. It is important for you to know that you a key park of a team effort.
At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce.
JOB RESPONSIBILITIES:
We are gearing up for summer and need additional team members! Part- or full-time work available. Potential to work at our other locations, on food truck, and/or events also if desired.
Because our success depends upon the dedication of our employees, we look to you and the other employees to contribute to the success of the company and take pride in it as we do. It is important for you to know that you a key park of a team effort.
At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce.
JOB RESPONSIBILITIES:
- Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times.
- Prepare and open patio/restaurant space for lunch service and/or close space after dinner service.
- Take customer orders at counter and over phone, double-check orders from kitchen before giving to customers.
- Communicate and coordinate with customers, kitchen, and colleagues effectively.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve any customer issues and complaints.
- Keep up with side work, including cleaning tables, filling sauce cups.
- Gain knowledge of all our products and services with the ability answer questions accurately.
- Provide customer and other feedback to the Soul & Smoke team.
REQUIREMENTS:
- Ability to stay calm and respectful under stress and when customers are stressed or upset.
- Able to walk/stand for most of shift.
- Comfortable using computer and POS system.
- Experience working with customer support.
- Quick problem-solving capabilities.
- Ability to multitask and keep organized.
- Ability to work in a team with different personalities.
- Prior food experience and knowledge preferred.
- Drivers' license preferred.
- COVID vaccination preferred.
Job Details:
- JOB TYPE: Full-time or part-time.
- PAY: $16-18 per hour, plus pooled tips (usually $3-5 per hour additional)
- BENEFITS: Staff meals are provided each shift, plus 50% dining discounts. Medical and dental insurance, Aflac, and retirement savings is available after 90 days for full-time employees.
- Accrued paid sick leave.
About Soul & Smoke:
Soul & Smoke (Evanston, Avondale, Time Out Chicago - West Loop) is a collection of takeout-exclusive restaurants and a food truck that serves barbecue fare and comfort food from the heart. The Black-owned and women-led team at the helm of Soul & Smoke values being part of the community through thoughtful initiatives, like providing customers the option to purchase a meal for a neighbor in need and partnering with nonprofits like World Central Kitchen to feed underserved populations.
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