Part-time Position, Available on: 2023-05-08

Job Description:

The Catering Team Leader is directly responsible for the daily operation and supervision of staff in a HERSHEYPARK Food & Beverage Catering location during scheduled shifts. This position will be responsible for: banquet operation (set up, tear down), food production, supervising of staff throughout the banquet and meeting the demands of the client. It is the responsibility of this position to possess, lead and instruct on the company’s core values; This position may also assist at other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).

The position of Catering Team Leader is a supervisory (GREEN TAG) position

Job Functions:

Determine food production and maintain food production based on catering demands
Training and supervising front line employees and supervisors to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
Provide training to employees on catering job tasks
Ensure catering is opening and closing based on banquet requirement
Monitor appearance and operations (inside and outside) of the catering locations; cleanliness, music, line allocation, food, safety etc.
Monitor staffing levels and report shortages and excess staff to direct supervisor
Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
Maintaining equipment properly, and report problems with equipment to maintenance staff during operations so that problems are corrected or report to direct supervisor for work order process
Ensuring strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately
Handling both guest compliments and complaints, as well as answering guest questions or directing them to the appropriate source of information, handle escalated situations
Work with Sales Team to assist Clients on an as needed basis
Assist Building Supervisor with inventories for food, paper and chemicals
Adhere to financial procedures as it relates to money bags, banquet accounting and revenue reporting
Basic Qualifications:

Must be 16 years of age or older
Must have at least one (1) year of food & beverage experience within Catering Operation or (1) year of restaurant/concession supervisory experience
Must be able to understand and communicate in the English language
Must have reliable, steady transportation to and from work
Additional Qualifications:

Must be able to multitask while prioritizing job tasks and assignments
Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Must have the ability to safeguard confidential information
Proven guest relations, problem-solving, task management skills, and organizational skills
Knowledge of Child Labor Law regulations
Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Working Conditions:

Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
Employee must provide proper footwear (black non-skid / non-slip sneakers)
Must be able to work a flexible schedule that includes Monday through Sunday (including Holidays) with shifts starting as early as 7am and ending as late as 1am, according to Child Labor Laws, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month
Must be able to work a minimum of five (5) days and at least 25 hours per week (including shifts in excess of 8 hours) during May, June, July and August and at least 15 hours per week during September through April
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Company: Hershey Entertainment & Resorts

27 W Chocolate Ave Hershey Pa 17033

Contact: Lauren Bryant
labryant@hersheypa.com
(717) 534-8945