Job Title: SVP, Chief Client Officer

FLSA Status: Exempt

Department: Account Management Reports to: President and CEO

Position Summary: Provides visionary strategic direction for West Cary Group and for the account management teams, to meet the marketing needs of clients and strategic goals for West Cary Group

Role Qualifications:

• Must engage in the growth, development, and strategic direction of the agency
• Must ensure that West Cary Group is providing excellent service to the Client in all key areas: Marketing, Creative, Media, Research, and Account Management
• Must develop and apply breakthrough customer insight, as well as exceptional thinking, communication and influence skills, leadership, and energy to help drive customer business goals
• Must network and consult with clients, and develop project proposals that retain clients and exploit new revenue opportunities
• Must use client insight to help the team develop great creative marketing ideas
• Must identify high impact opportunities for developing innovative approaches to meet the needs of clients
• Must possess the ability to create comprehensive marketing programs and drive business goals for customers
• Must continuously study the marketplace and leverage research, trends, and innovation to drive world- class marketing strategies

Position Responsibilities:

• Identifies, establishes, and develops new business opportunities through networking to current and targeted clients
• Leads each client account management team, defining their duties, responsibilities, and expectations and measuring results
• Prepares and conducts presentations
• Consults with clients on optimal project design for marketing programs
• Develops proposals based on client requirements
• Closes sales and secures client approval, including fully executed documents (e.g., SOW’s, task orders, PO’s, etc.)
• Understands financial targets and budget goals and incorporates financial analysis into strategic decisions
• Establishes effective training for his/her account team
• Implements operating budget to address changing priorities
• Provides leadership in the transition from development to operational execution of marketing programs
• Ensures projects are transitioned to the appropriate account management team
• Maintains high-level contact with clients to ensure on-going satisfaction
• Utilizes recruitment sources, analyzes and forecasts staffing needs
• Travels as needed
• Other duties as assigned

Essential Skills and Experience:

• A Bachelor’s degree, MBA or advanced degree preferred or 10+ years of prior work experience
• Should be self-driven, results-oriented with a positive outlook, and possess a clear focus on high quality and business profitability
• Must possess strong forward-planning skills
• Excellent oral and written communication skills, including the ability to present to clients
• Must be an empathic communicator and able to see things from the other person’s point-of-view
• Demonstrates talent and training to influence key client decision makers and achieve acceptable outcomes for the client

Reporting to this position: VP, Account Management and Team

Job Type: Full-time

Pay: $230,000.00 - $250,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23220: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.