SageSure, the insurance first, tech-forward, capital-lite managing general underwriter that focuses on the underserved, preferred homeowners middle-market, is seeking a Claims Service Representative I.
The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.
What you'll be doing
- Handle inbound claim inquiry calls and inquiry email requests
- Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
- Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
- Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
- Provide prompt, courteous, and excellent service to internal and external customers always
- Identify service opportunities and suggests innovative ideas for improvement
- Handle multiple tasks while meeting established service requirements and standards
- Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
- Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
- Other duties and projects as assigned
- Ability to work overtime as needed to meet business needs
We're looking for someone who has
- 1 to 3-years of customer service work experience
- Professionalism and accountability
- Effective and service-focused communication skills
- Strong decision-making and problem-solving skills
- Track-record of success in managing multiple, diverse, and concurrent work activities
- Acute forward-thinking skills
- Exceptional interpersonal skills, emphasis on building rapport
- High regard for accuracy and providing top level service
About the Policy Services Team at SageSure:
Helping customers and a service mindset are at the core of SageSure’s Policy Services team approach. Policy Services roles are directly responsible for building the brand, and we take that very seriously at SageSure. Our Policy Services team is the voice of SageSure—having frequent connections with our customers. Serving the customer is fulfilling and a great way to learn about the insurance industry. Policy Services roles have career progression paths built-in, and with all the industry knowledge you’ve gained, you’ll be primed for advancement within the department or across the company. The nature of the work requires constant interfacing with other teams, including underwriting, sales and marketing. As a part of this growing team, you’ll experience a fast-paced environment that requires dynamic involvement and provides accelerated learning.
About SageSure:
If shaping the future of an industry sounds exciting, you’ll love working at SageSure! A Best Places to Work in Insurance Recipient for three years in a row (2020-2022), SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places other insurance companies won’t do business. Our success in delivering coverage in America’s most challenging markets is the result of our strategic focus to understand and adequately price risk. We offer 50+ products in 14 states, serving over 400,000 policyholders while managing more than $910 million in written premium. We have eight office locations—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—as well as numerous remote employees across the country.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan and more. SageSure fosters inclusion, creating an environment where everyone can bring their whole self to work. We’re energetic, forward-thinking problem solvers; come join our team! For more information on SageSure opportunities, visit www.sagesure.com/careers/.
SageSure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, national origin or any other factor protected by applicable federal, state or local laws.
The Policy Services Team is only open to hiring remote candidates who are residents in the following states: Florida, Georgia, Nevada, North Carolina, Ohio, Texas, Utah, and Washington.
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