Liberty Mutual has an exciting claims opening in our Rideshare division. In this role of Claims Specialist, you will review and handle simple to moderately complex claims, under moderate supervision, within assigned authority limits consistent with policy and legal requirements to ensure the delivery of quality service to customers while protecting the assets of the company.

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  This is a 100% remote position, and we are open to fill as a Claims Specialist I or II, based on candidate experience.

Responsibilities

• Investigate claim damages and situation using internal and external resources. Investigation steps include speaking with the insured or other involved parties, requesting and receiving a field investigation report, researching past claim activity, obtaining police reports, utilizing low speed vehicle impact tool and liability evaluation tool to make damage and loss assessments.
• Determine policy coverage through analysis of investigation data and policy terms, including whether claim will be approved or denied (denials require supervisor approval). Notify agent and insured of coverage or any issues.
• Establish reserve levels at the beginning of handling a claim and adjust as appropriate based on investigation findings within assigned authority.
• Responsible for making timely and meaningful direct customer contact. This includes initial contact, follow up, answering phone (own and teammates), return calls, and correspondence.
• Maintain accurate and current claim file documentation throughout the life cycle of claim cases.
• Maintain diary on assigned claims and ensure proper handling consistent with established guidelines and expectations.
• Assess assigned claims for fraud or subrogation possibility and engage Special Investigation Unit and/or Subrogation as appropriate.
• Determine and negotiate settlement amount for damages claimed within assigned authority limits.
• Make recommendations to management for settlement amount outside of authority limits.
• May coordinate elements of litigation efforts or assume direct responsibility for select litigation efforts for development purposes, associated with assigned claims to ensure a timely and cost-effective resolution; may attend trials as a company representative.

• Proven interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner, ability to build effective relationships
• Bachelor`s degree or equivalent in addition to 1 year claims handling experience
• Knowledge of legal liability, insurance coverage and medical terminology preferred
• Licensing may be required in some states

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.