Qualifications

• High School diploma and experience in an office setting, preferably in private duty homecare
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software

• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing

• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations

• Present a well-groomed image that reflects the professionalism of the business

• Ability to plan, organize, prioritize, delegate, and accurately complete work activities within specific deadlines while managing interruptions

• Work independently and proactively with minimum direction and/or supervision

• Ability to generate goodwill for the agency with clients, their family members and referral sources

• Demonstrate a strong commitment to client service excellence

• Ability to lawfully work in the U.S

• Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours

• Must be able to lift up to 25 lbs

• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position

• Must be able to properly operate office equipment

• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency

• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy

•All of the above demands are subject to the ADA requirements

Responsibilities

• POSITION PURPOSE: This position is responsible for the day-to-day office operations including but not limited to scheduling, customer service, maintaining proper documentation, and fulfilling the company practices and objectives that result in superior client care as well as caregiver satisfaction and retention. Additional tasks may be assigned periodically as necessitated by business demands.

• Maintain company standards in providing superior patient care by implementing high- quality care standards and exceptional customer service

• Determine work assignments and schedule caregivers as required

• Supervise caregiver daily activities

• Counsel employees on company disciplinary policies

• Monitor arrivals/departure times, professional appearance, client relationship, and match of caregiver to client

• Take appropriate action of any of these areas require improvement

• Conduct regularly-scheduled, follow-up telephone calls to clients to ensure high satisfaction

• Recognize and reward good job performance and promote caregiver recognition

• Confer with administrator and peers regarding caregiver performance and skills

• Take corrective action as needed

• Maintain computer files for clients on Agency scheduling system

• Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases

• Ensure consistency in caregiver scheduling

• Maintain computer schedules and ensure timely data entry for schedules and client information

• Maintain communication with families to discuss all matters related to client’s care: changes to schedule, changes to caregiver staffing, answering questions and responding to concerns or complaints in a timely manner

• Monitor time record logs on a daily basis

• Counsel staff regarding tardiness and correct use of shift management system

• Make the appropriate corrections to the system to facilitate accurate payroll processing

• Prepare managerial reports within required timelines

• Maintain documentation on all current and past clients

• Receive and process referrals and inquires

• Communicate appropriate and accurate information regarding the scope of service to the prospective client

• Complete the required documentation

• Follow up on pending leads

• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families

• Maintain positive relationships with all clients, caregivers, peers and referral sources

• Independently respond to and resolve client complaints and concerns

• Communicate and refer appropriate matters to the Administrator for additional guidance

• Manage a rotating schedule that includes on-call evenings and weekends, as directed

• Manage calls by following company policies

• Maintain regular, predictable attendance

• Perform other functions as deemed appropriate by the management team

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work setting:

• In-person

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.