Client Manager Job at Soho House & Co.
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The Role...
We're looking for a calm, confident and charismatic individual. They will thrive with the demands of an entrepreneurial, rapidly growing and multi-faceted company gracefully, and be hands on being able to handle multiple projects in a fast paced environment as part of a small team. The right candidate will have a fascination with brand & trends, and have a passion for the creative industries – film, design, fashion etc.
Roles & Responsibilities
- Project manage assigned brand clients end-to-end to ensure all contractual obligations are met and all elements remain on-brand for Soho House
- Be the main client liaison for all brand partners and build a positive working relationship with the client and wider team
- Schedule and attend regular meetings with assigned clients to maintain relationships and plan forthcoming activity
- Financial Tracking (deposits/payments), Client Invoicing, Revenue tracking and internal events tracking
- Identity new growth opportunities within the partnership to contribute to New Business target
- Liaise closely with various Soho House departments and teams including Content, Events and Marketing, to plan partnerships and ensure wider understanding on deliverables
- Manage on-going communications for brand partner
- Maintain an expert knowledge of all of our sites, from member needs, house spaces and facilities, communications channels including private social feeds and key staff
- Support with partnership admin, tracking, reporting and assist our partners on hospitality requests such as restaurant & rooms bookings
- Assist the team with finance and legal requirements such as contract and invoicing
- Responsible for tracking and collating all brand communications including event listings, content, photography, social
- Coordinate monthly reporting for assigned clients - both for the client and the business reporting
- Manage P&L for assigned clients
- Visit sites to support teams, attend events, check placements and host partners
- Proactively surface ideas and trends, help brainstorm and identity new opportunities
Desired Skills and Experience
- +6 years agency, in-house or freelance marketing experience, either in a specific partnership / sponsorship role or with proven client experience
- The role requires a fast learner with strong project management, organizational skills, deadline driven and ability to multiple manage projects simultaneously
- Must have experience establishing and developing productive relationships with agency teams, brands, clients and suppliers
- Strong writing, presentation (keynote / PowerPoint) and communication skills
- Firm understanding and experience with event curation and production
- Experience and understanding of managing budgets
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Medical, Dental and Vision Health Care Coverage
- 401K with company match
- Paid Time Off (Sick, Vacation, Personal and Volunteer Days)
- Pet Insurance
- Brand Discounts: Membership, Hotel, Restaurant, Soho Home and Cowshed Spa
- Paid Parental Leave (12-26 weeks, pending tenure)
- Soho Impact: mentoring, apprenticeship, local outreach and sustainability programs
- Learning & Development: An extensive range of courses for all employees
- Cookhouse & House Tonic: Monthly trips, trainings and events for all employees
Pay Range
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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