Schedule: 8am-4:30pm in office for training, 8:30am-5:00pm standard schedule after with potential for hybrid remote work from home/in office after training.

What we do here: Cetera is a leading financial advice firm. Comprehensive services include wealth management solutions, retirement plan solutions, advisory services, practice management support, innovative technology, marketing guidance, regulatory support, and market research. We believe in the power of more. Everything we do is designed to support and empower our financial professionals, their clients, and our employees to do more so they can be more.

Why work for us: As a member of the Cetera team, you’re central to our mission and the reason for our growth. The very experiences you’ll help strategize, design, and put into action have a direct impact on the lives of millions of people throughout the country. If you believe there’s a better way to do things, and that there’s more to life than settling for the status quo, we might be a great place for you to grow your career.

What we can give you: We get it. As important as your career might be, there’s a whole lot more to life. We offer a competitive salary and benefits package including career growth opportunities, a modern office environment with sit/stand desks, 4 weeks PTO starting, 16 paid volunteer hours, 401k program with match, various Health, Dental and Vision options, company paid STD/LTD and Life Insurance.

What is this position and what makes you a good fit?

Cetera Financial Group is currently seeking a Client Support Associate for our company’s office located in St. Cloud, MN. This is a unique opportunity to join our team to provide customer service to our clients. What you will do:

As a Client Support Associate at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world’s most referable platform.

• Handle complex and escalated issues from representatives and customers.
• Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc.
• Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer
• Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule.
• Utilize the CRM (Client Relationship Management) tool to accurately record each call.
• Work independently within the team to assist callers without requiring outside assistance.
• Participate in special projects as assigned.
• Provide training support on department process and system navigation.

What you need to have:

• 1+ year of previous call center experience
• 1+ year of proficiency with Microsoft Office tools.
• Must have High School diploma or GED

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Saint Cloud, MN 56301

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