Senior Helpers is seeking an Client Services Manager to help operate, schedule and manage our caregiver team and client base.

Senior Helpers is the nation’s premier provider of in-home senior care.

We are certified as a Great Place to Work 4 years in a row by both Fortune Magazine and Great Place To Work Institute.

We offer a fun, collaborative teamwork environment with rapid growth potential.

Most importantly, you will be part of a vital community service!

The Client Services Manager is part of the logistical BRAIN that ensures our Seniors reliably get the care they need from our Caregivers.

This is a highly rewarding and very thankful position. Many of our clients call to say thanks for what we do as a company.

Your contributions will truly make a difference in Seniors’ lives.

COMPENSATION and BENEFITS

$15.00 - 17.00 / HOUR depending on experience and qualifications. Rapid room for growth and improvement - when we succeed, you succeed.

This is a full-time role.

JOB DUTIES

• Schedule and match Caregivers based on their availability and experience to the needs of the Clients
• General office and professionally equipped to include, but not limited to; phone presence, recruiting, client interactions, and any other operational task
• Participate in on-call after hours rotation, including evenings, weekends and holidays
• Introduce Caregivers to their clients
• Sporadic client visits and client care management
• Work collaboratively under the supervision of the Administrator to maintain a well-run Senior Helpers Front Office
• The faster you learn, the more you learn, the more important to our team, you become

QUALIFICATIONS

• 2+ years related experience- health care, senior care, or other fast-paced staffing organization
• Understanding of Clearcare/Wellsky Software a big plus, but not necessary - we will train regardless
• Self-direction with exceptional communication skills
• Technology skills including Microsoft Office, Excel, Outlook
• Highly organized and able to work under time pressures and multitask
• Must have experience using multi-line telephone systems
• Must pass a criminal history background check, and drug screen
• Sales Experience is a plus
• Experience as a Caregiver is a plus

WORK SCHEDULE

• Full-Time M-F
• Office hours 830am-5pm
• Additional paid after hours on call work for after-hours calls from employees and clients