Client Services Manager

New York, NY: Full-time, Exempt

About The Partnership To End Homelessness

Our mission is ending homelessness by preventing it.

Our services include Housing and Crisis, Health and Well-being, Education and Changing the Public Narrative. We serve New Yorkers experiencing, at risk of, or recovering from homelessness. This includes people of any ability, age, family type, gender, national origin, race and sexual orientation.

Our Values are our North Star

Compassion, Inclusion, Integrity, Professionalism, Social Justice.

The Opportunity

Reporting to the Director of Health and Well Being, the Client Services Manager is responsible for engaging clients of The Partnership, providing comprehensive needs assessments, and implementing a service plan that meets the clients’ needs and is in accordance with The Partnership’s mission, values and strategic objectives around homelessness prevention. In order to provide a high level of care, the Client Services Manager establishes a positive working relationship, engages a network of internal and external partners for referrals while utilizing a trauma-informed and client centered approach. The Client Services Manager is integral to ensuring our clients experience a sense of empowerment and dignity at a time of significant challenge in their lives.

Responsibilities

• Intake and assess clients seeking financial and emotional support, build rapport and facilitate connections to The Partnership’s programs and services.
• Conduct comprehensive needs assessments and create mutually agreed upon primary service plans to meet those needs.
• Provide immediate crisis intervention and safety planning if and when necessary.
• In collaboration with the Health & Wellness and Housing teams, ensure client’s service plans reflect an holistic approach to their wellbeing and are not singularly focused.
• Proactively outreach to clients to ensure service plan goals are appropriate and remain relevant to clients’ needs based on consistent conversation and continued relationship building. Re-evaluate clients’ needs as necessary.
• Assist clients in accessing public benefits and entitlements through virtual support with online applications, onsite support at city-based service providers, and provide advocacy for clients when necessary to ensure they receive the appropriate level of care.
• Provide information and referrals concerning health, mental health and wellbeing; collaborate to create service plan goals.
• Present at case conference meetings to ensure a team approach to client care.
• Maintain agency wide reporting requirements.
• Participate in external coalitions, networks, conferences and events, and training.
• Other duties as assigned.
  

Skills and Qualifications

• Bachelor’s degree required with 5 years of case management experience utilizing trauma informed and client centered approaches; MSW a plus.
• Proficiency in Spanish.
• Direct service experience in an environment providing crisis intervention, homelessness prevention, and/or benefits and income support services, with a focus on client intake, engagement and follow-up.
• Ability to work effectively and creatively as part of an interdisciplinary team.
• An understanding of NYC homelessness and housing policy and services, and an appreciation of mental & emotional health and education systems as they relate to housing security.
• Strong commitment to homelessness prevention and social equity.
• Demonstrated ability and experience working with diverse teams and stakeholders and commitment to fostering diversity, equity, inclusion and belonging in a multicultural environment.
• Excellent writing and verbal communication skills.
• Demonstrated proficiency in MS Office software, Google Suite and CRM systems.
  

Equal Opportunities Employer

At The Partnership, difference is us. We are an equal opportunities employer and prohibit discrimination against any individual based on ability, age, color, creed, culture, gender, gender identity, gender expression, marital status, national origin, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, veteran status, or any other basis protected by law.

Benefits

Comprehensive total benefits package includes $70,000 salary, generous PTO, comprehensive benefits package including medical, dental, vision, disability and life insurance benefits, a company-funded Health Reimbursement Arrangement, and transit benefit.

How to apply

To apply for this position, please submit your resume with a cover letter that details how your experience makes you a good fit for this role and The Partnership. This position is based in our New York office (Chelsea).