PCI is looking for someone who is responsible for supporting department leadership with day-to-day operational flow, communicating with various teams on schedules, breaks, and workload distribution, and assisting with problem resolution across various teams. This person will also be processing and verifying applications and contracts while providing support and assistance in escalated situations. Read on for more information about the Client Solutions Coordinator role and Apply Today!

WHO WE ARE:

PCI starting in 1982, with a mission to offer financing to the unique needs of the direct sales industry, PCI is one of the nation’s leading indirect consumer lenders. PCI remains a stable, mid-sized, family-owned business and has an unwavering passion for service, trust, community, and growth.

CLIENT SOLUTIONS COORDINATOR RESPONSIBILITIES:

• Identifies, assesses, and assists employees with department processes, procedures, and technical needs
• Monitors daily interaction flow through various programs and reports while comparing and reviewing daily staffing needs
• Troubleshoot escalated application and contracting issues and questions
• Provides overall daily support presence for department team members
• Monitors outbound queues as well as working and delegating the queues per business needs
• Field calls, processing credit applications, reviewing contracts, verifying data and information, managing client accounts, and communicating with clients regarding various matters and answering inquires
• Performs building and department opening and closing procedures as scheduled
• Notifies leadership about any significant issues or concerns
• Processes and reviews various reports for loan processing
• Performs other department tasks based on business needs

CLIENT SOLUTIONS COORDINATOR QUALIFICATIONS:

• Critical & Analytical Thinking
• Customer and Personal Service Background
• Call Center Experience
• Positive Attitude
• Reliable Attendance
• Time Management and Organization
• Active Listening
• Confidentiality
• Communication & Assertiveness
• Ethical Practices
• Self-Motivated

OFFICE LOCATION:

• 628 Roosevelt Road, St. Cloud, MN

CLIENT SOLUTIONS COORDINATOR SCHEDULE/HOURS

• Full-Time & Part-Time availability
• Various Schedules Available
• 4 Weekend Shifts per Month Required

CLIENT SOLUTIONS COORDINATOR COMPENSATION:

• Up to $24 per hour Based on Experience

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits.

Looking for some BENEFITS that are Above & Beyond?

• To show our commitment to our employee’s financial well-being, PCI will match 100% of your 401k deferrals up to 5%
• Through continued success of PCI, on average we have distributed an Annual Discretionary Bonus of about 4 weeks of pay for the past 10+ years
• At PCI, we believe in giving back to the community and making a difference: We offer Donation Matching for donations made to 501(c)3 organizations & We provide Paid Volunteer Time to all employees!
• 7 paid holidays +1 floating holiday to use as you please!
• PCI supports continued education and offers Tuition Reimbursement after 60 days of employment regardless of the degree or certification program
• Do you have a student loan or are the co-signer on one? PCI offers a Student Loan Match program after 60 days of employment
• Paid maternity and paternity leave
• Casual dress code including jeans everyday
• All employees begin accruing Paid Time Off (PTO) immediately upon hire
• Employees receive up to 5 paid Medical Days (same as sick time) per year which are paid out annually if not used

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUALITY OF OPPORTUNITY IN EMPLOYMENT:

It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

Job Types: Full-time, Part-time

Pay: Up to $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Saint Cloud, MN 56301: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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