Client Support Tier 1 - Sr Associate I Job at Fiserv, Inc.
Client Support Specialist
What does an outstanding Client Support Specialist do?
Do you want to work in a fun environment that includes holiday celebrations, Pizza, Popcorn and Taco Days? Extra paid time off for performance? Benefits Day One? Well, look no further! In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions we assist our clients to grow their business. We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen or retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
As a Client Support Specialist you can look forward to being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools. If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you! You'll also be eligible for up to $1500 hiring bonus in your first year!
You're the kind of person who:
Basic Qualifications for Consideration:
Preferred Qualifications:
Regulatory Requirements
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and aff
- Flexible shifts Monday- Friday, between 4:45AM -6:15 PM PST
- Compensation at $20/per hour
- Training is seven (7) weeks in length, each week consisting of 40 hours of onsite in classroom training.
- $1,500 Sign on bonus! Ask our recruiters for details!
What does an outstanding Client Support Specialist do?
Do you want to work in a fun environment that includes holiday celebrations, Pizza, Popcorn and Taco Days? Extra paid time off for performance? Benefits Day One? Well, look no further! In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions we assist our clients to grow their business. We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen or retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
As a Client Support Specialist you can look forward to being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools. If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you! You'll also be eligible for up to $1500 hiring bonus in your first year!
You're the kind of person who:
- Enjoys acting as a point of contact for all day-to-day related merchant inquiries and owning all client resolution
- Is motivated by navigating through various Merchant Services subsystems, to research and resolve inquiries.
- Is positive and engaging when answering merchant issues concerning interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting.
- Is great at explaining reporting of systems and products to merchants to resolve their concerns and answer their questions
- Loves resolving merchant inquiries concerning billing, reporting, payments, products and solutions -researching and responding with a solution.
- Enjoys training merchants on back office tools.
- Has experience routing, maintaining and tracking outstanding servicing requests and providing detailed follow up.
Basic Qualifications for Consideration:
- High School Diploma or Equivalent
- 2+ years customer service experience
- 2+years with multiple computer system platforms
- Experience communicating clearly and professionally, both verbally and in writing
- Experience with internet navigation and technology.
Preferred Qualifications:
- Bachelor’s or Associates Degree
- Experience with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc.
- 1 year experience with multiline telephones and online noting systems
Regulatory Requirements
- Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.
- *Comprehensive Benefits Package and Well-Being Programs
- *Career Advancement and Promotional Opportunities
- *Tenured Leadership with Intense Focus on Growing your Career
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and aff
Salary Range
$32,200.00 - $53,500.00
These pay ranges apply to employees in Colorado and Washington. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
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