At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit more about this role:
As part of the long-term strategy to become a “tech-enabled payvidor,” Devoted Health, Inc launched Devoted Medical, an innovative, world-class, care delivery program to supplement the clinical care needed for Devoted’s members that are not typically offered by the status quo health system. The Intensive Home Care (IHC) Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team focusing on complex, frail patients through a hybrid virtual and in-home clinical model of care. In just 2 years, we’ve implemented a care model that consistently achieves a dramatic reduction in acute admissions and in total cost of care. At present, we have 15 care teams providing highly personalized, high touch care across 4 states, with plans to double our team by the end of this year alone.
That’s where you come in. We need a highly analytical & innovative problem-solver; an energetic yet disciplined, empathic self-starter who understands that best-in-class care delivery is dependent on best-in-class operational infrastructure. Our care teams will rely on your ability to “see the forest through the trees;” wading into the intricate details of complex care processes, workflows, and outcomes to uncover insights that deliver better care experiences & outcomes for our patients & our teams. You will report to IHC’s Director of Operations, and work alongside medical and operational leaders within the program and across Devoted Medical, with exposure to and influence over strategic decision-making affecting care for Devoted’s most vulnerable populations.
Responsibilities will include:
-
Analysis: Leverage data analysis tools to root cause barriers to major program objectives, ranging from operational considerations (i.e. program enrollments, patient throughput, care team productivity) to clinical outcomes (acute utilization, care model adherence, HEDIS/STARs)
-
Service Operations: Own program’s growth strategy & outcomes with direct management over IHC’s outreach & enrollment team, from forecasting demand/care team geographies to optimizing patient enrollment funnel to improve overall program effectiveness & throughput
-
Strategic Planning: Partner with leadership to identify, prioritize & execute on program’s clinical operational agenda, with particular emphasis on growth strategy, care model iteration, performance optimization & change management initiatives
-
Process Improvement: Own portfolio of high-value cross-disciplinary initiatives to advance programmatic efficiency/effectiveness, including close collaboration with product, engineering, data science, & member experience teams
Attributes to success:
-
Compassionate, service-oriented leader that rolls up their sleeves, shows their work, seeks feedback & builds consensus
-
Organized, detail-oriented planner that also thrives in a fast-paced, rapidly evolving environment
-
Curious & collaborative problem-solver who knows how to scope an opportunity & prioritize accordingly
-
Entrepreneurial, owner/operator mindset- you continuously question the status quo to achieve the best possible outcomes for our patients & our teammates
Desired skills and experience:
-
Experience connecting the dots of U.S. healthcare, such as at a clinic, health program and/or graduate-level degree (MBA, MPA, MPH, MHA, Healthcare Informatics)
-
4+ years’ experience driving operational performance improvement with data (i.e. developing metrics & targets, analyzing trends, driving performance improvement, reporting outcomes)
-
Proven leadership, agility, & collaboration skills, including either direct or dotted line management experience
-
Proficiency with analytical tools & enthusiasm for learning to use new platforms (examples: Excel, SQL, Tableau, Looker, Snowflake)
-
Proven track record for seeing “the forest through the trees” - rigorous prioritization, informed by thoughtfully weighing multiple inputs is a must (organizational objectives, data analysis, stakeholder appeasement, investment vs. impact)
-
Leadership intuition that people are the most important aspects of our work; respect and caring for those around you and those you serve
-
Past management experience is a plus but not required
#LI-EM1
#LI-REMOTE
Salary range: $105 - $121K annually
Our Total Rewards package includes:
-
Employer sponsored health, dental and vision plan with low or no premium
-
Generous paid time off
-
$100 monthly mobile or internet stipend
-
Stock options for all employees
-
Bonus or commission eligibility for all roles
-
Parental leave program
-
401K program
-
And more....
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.