Case Manager Position Job Description

Join a dynamic youth-serving organization situated right at the heart of Los Angeles in Culver City, CA. New Earth has worked tirelessly since 2004 to uplift, encourage and support juvenile justice and system-impacted youth ages 13-25. Our organization transforms lives through mentor-based arts, educational, and vocational programs.

New Earth is a non-profit 501(c)(3) organization.

We are seeking a dedicated case manager to join our collaborative clinical team, guided by the Director of Clinical Programs (LCSW). The case manager will work closely with a group of young people enrolled in our transformative programs. The case manager will become a catalyst for their success and achievements and become a steadfast advocate for their progress.

As a New Earth team member, the Case Manager upholds the New Earth mission, prioritizing high quality and meaningful service to youth ages 13-25 who are impacted by the juvenile justice system, foster care system or are cross-system impacted.

This position is for you if:

• You are knowledgeable and passionate about providing trauma-informed care
• You are an expert at conflict management
• You are fulfilled by working with clients and developing plans to ensure their success
• You steadfastly promote positive and productive interaction and social behaviors
• You understand your transformative impact of directly consulting, counseling, finding resources, and seeking referrals
• You are open and curious about your clients, necessary resources, and their all-around success
• You understand the importance of developing trusting relationships with clients
• You are multi-faceted and collaborative

Your Responsibilities:

Case Management

• Conduct intake assessment with new clients, including processing and filing intake questionnaires and narratives
• Maintain regular communication with active clients and alumni, including outreach to non-active members to check-in
• Work directly with center staff and educational staff to create an action plan that is “wrap-around” in nature ensuring the client’s success toward action plan goals.
• Complete required reports and update appropriate staff in a weekly, bi-weekly, and/or monthly basis, as needed/requested
• Always be adaptable and flexible as you will meet participants and/or families in a variety of settings including but not limited to: schools, worksites, home, court, other community-based organizations, or via digital communication
• Enforce intervention services when necessary including but not limited to restorative justice
• Actively monitor students to detect unusual or harmful behavior
• Implement Nonviolent Crisis Prevention and Intervention (CPI) strategies to prevent and de-escalate harmful behavior, reducing the risk of injury and ensuring the safety of others
• Circulates throughout classroom spaces and general areas to serve as a consistent and supportive presence to students throughout the school day
• Provides mediation in conflict situations between students and other parties to prevent behavioral crisis
• Collaborates with Special Education Team, Instructional Team, & School Admin to assist in the development, implementation, and modification of behavioral intervention and support plans
• Maintains ongoing conversations with service fidelity

Data Collection, Storage & Records

• Regularly complete download and storage protocols for all client data
• Maintain updated program software to ensure the most current protections are applied to client data
• Maintain accurate records in order to provide comprehensive services to clients
• Regularly maintain client case notes and records to be audit-ready at all times

Qualifications

Education

• MSW, MFT, PPSC, or school counseling credentials required (MSW preferred)

Experience & Knowledge

• At least four (4) years working with at-promise or system-involved youth
• Solution minded problem solver that responds quickly and effectively to any changes in the environment
• Evaluates situations and context and exercises discretion and judgment to choose courses of action
• Persuades others to consider and adopt a different point of view in a behavior crisis situation
• Ability to perform physical activities that may involve strength, flexibility and balance
• Has local organizational partnerships within Los Angeles County
• Understands the juvenile justice system and youth development
• Ability to work independently and collaboratively
• Trained in trauma-informed approaches for youth
• Trained in Restorative Practices/Restorative Justice

Interpersonal & Intrapersonal Proficiencies

• Excellent communication skills both verbal and written
• Strong active listening skills
• Excellent interpersonal skills and a collaborative management style, including the various applications of soft skills
• Able to manage crisis situations when needed
• Strategic interpersonal skills with youth
• Commitment to high professional ethical standards
• Models culturally sensitive and culturally relevant communication and interaction that respects and includes all individuals and their languages, abilities, religions, and cultures
• Excels at operating in an fast-paced, multi-tasking community environment
• Bilingual (English-Spanish) preferred but not required

Technical Proficiencies

• Microsoft Office (Excel, Word, PowerPoint)
• Apricot Social Solutions

Job Type: Full-time

Salary Range: DOE

Must have reliable transportation.

Only applicants who meet the criteria will be considered.

No phone calls, please.