For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage the customer experience
• Develop clear lines of communication with both internal and external partners and set appropriate expectations
• Deliver training consistent with training plan and approach, either virtually or in-person
• Develop training materials and tools consistent with training plan and needs assessment
• Maintain knowledge of current and planned platform enhancements and updates
• Demonstrate knowledge of the business environment and business requirements
• Attend meetings as necessary to understand process changes and training needs
• Develop solid, collaborative working relationships across teams including Utilization Management, functional area subject matter experts as designated
• Socialize available training opportunities and training materials to markets
• Drive adoption to training best practices and trends
• Assist others to conduct training needs assessment/analysis and determine training response
• Participate in internal continuous improvement by monitoring internal reports, processes, and contribute ideas to influence innovative opportunities where gaps in process exist
• Identify and implement improvements to learning solutions to enhance learning effectiveness and business impact
• Acts as a positive role model supporting change, adapts personally to rapid change in direction
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree
• Unrestricted RN license
• 2+ years of experience with case management and/or utilization management
• Experience presenting effective training programs to a variety of clinical and/or non-clinical staff
• Knowledge of adult learning theory
• Willingness to learn and apply technical skills with a Learning Management System (LMS)
• Microsoft Office applications proficiency including Outlook, Word, Excel, and PowerPoint as well as WebEx and Microsoft Teams experience
• Proven ability to shift priorities with short notice to meet the business needs
• Ability to travel, less than 10% of time, to facilitate onsite training or to attend collaboration meetings with stakeholders
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
  

Preferred Qualifications:

• Bachelor or Master of Science in Nursing, Healthcare Administration, Education, or a related field
• Certified Case Manager Certification (CCM)
• Utilization Management and/or Utilization Management experience for Medicare, Commercial and/or Medicaid; including prior authorization, inpatient care management process, and/or appeals and grievances
• Project management experience
• Knowledge of Special Needs Programs (SNP) and requirements
  

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.