Description

Responsibilities

• Manage day-to-day operations and production issues in an effort to improve the organizational efficiency of the team.
• Be a subject matter expert on VA, FHA, and USDA guidelines and loan endorsement.
• Work with team lead and with government insuring reviewers in a way that encourages teamwork, cooperation, and productivity.
• Track key productivity metrics, identify trends and resolve issues.
• Build exceptional partnerships providing support on escalated items to/from both Internal and External partners.
• Provide training and mentorship to new and current colleagues learning the process.
• Review Quality Control samples to identify potential process improvement opportunities.
• Perform time-sensitive tasks in a fast-paced environment using multiple applications.
• Be the back-up to complete high priority loan reviews & insuring quickly and accurately.
• Complete other administrative duties related to departmental activities as assigned.
• Build BOND loan process and controls to ensure we are meeting Agency guidelines.
• Partner with HUD auditors to ensure processes are clear and concise.
• Partner with Secondary Marketing Team to ensure all Bond loans are delivered in a timely fashion.
• Seek process automation opportunities within the processes.
• Knowledgeable within CEMA, CO- Ops and MHP loans
• Knowledgeable within Escrow Holdback processes

Required Skills/Qualifications

• Banking and Mortgage experience (>10 years)
• Operations/Production experience (>3 year)
• Experience in Government Insuring for VA, FHA, and USDA for 1st Mortgage products (>2 years)
• Experience working in FHA Connection, VA WebLGY (>2 years)
• Basic data analysis and reporting skills
• Independent Self-starter who can resolve team issues related to insuring with minimal supervision.
• Solid organizational skills and able to multi-task effectively in a fast paced environment using multiple applications/systems.
• Strong and professional verbal and written communication skills with an ability to effectively communicate with internal and external partners to resolve issues.
• Computer proficiency with a good knowledge of Microsoft products (Excel, Word, PowerPoint, Outlook)
• Willingness to learn new things, ability to quickly adapt in a constantly changing environment, and, as necessary, roll out applicable process/produces changes to the team.
• Positive and customer-focused mindset

Preferred Skills/Experience

• DE or LAPP certified
• First Mortgage Credit and Underwriting experience (Appraisal Review, Income, Credit, and Desktop Underwriter)
• Business Process Management, Six Sigma or LEAN experience
• Risk Management

Education, Certifications and/or Other Professional Credentials

• High School Diploma required
• Associates degree preferred

Hours and Work Schedule

• Work Schedule: 8:00am to 5:00pm
• Hours per week: 4o

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.