The Co-Op Help Desk Technician provides desktop and classroom support for all MCPHS technology systems, including peripherals, while maintaining a high level of customer service and satisfaction. This is a temporary four-month position.

• Respond to queries on the phone, via email, in person or through remote access
• Provide backup/overflow phone & email support to the MCPHS community
• Perform maintenance, upgrades and emergency repairs on desktops and peripherals at MCPHS in a manner that minimizes the impact on operations for Faculty/Staff/Students
• Provide software support for standard business applications (installations, how-to’s, etc.)
• Resolve all network printer problems (paper jams, connectivity, toner changes, etc.)
• Utilize Help Desk Ticketing system effectively and accurately
• Ensure thorough documentation of issues as well as clearly defined resolutions to incorporate into a knowledge base
• Monitor campus-wide technology clusters (Technology Centers, Labs. Libraries, Kiosks, etc.) as appropriate for issues, as well as visitor compliance with policies/procedures
• Requires the ability to be physically in attendance at designated worksite during schedule work hours

Other Duties

• Provide consistent and immediate support for all classroom technology (video conferencing, A/V equipment, PC connectivity, etc.)
• Act as technical advocates for the software and services that are available to all Faculty/Staff/Students within MCPHS

• Undergraduate
• Candidates must be degree-seeking undergraduate students enrolled at an accredited college or university
• Ability to work in collaboration with a diverse group of technical staff, and to communicate effectively
• Strong verbal and written communications skills

Physical Requirements:

• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
• Ability to meet deadlines and perform well under pressure
• Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends
• Normal range of vision and hearing (with or without correction)
• Light lifting/carrying of technology related hardware and supplies.

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

MCPHS COVID-19 Policy
We care about the health and safety of our students and employees and have implemented a COVID-19 Vaccine and Testing Policy, requiring employees to be fully vaccinated, boosted. Employees who cannot receive the vaccine because of a medical or sincerely held religious belief may request an exemption.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical Area, downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while advancing the MCPHS strategic plan.

MCPHS is an equal opportunity employer that celebrates a diverse community. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Type: Temporary

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