Job Summary

Fundr is a rapidly expanding alternative financing company located in New York City. We specialize in providing merchant cash advances to small business owners throughout the U.S. As a direct funder, we have the flexibility and speed to provide financial products to cater to each of our client’s needs. As a growing Fintech company, we are looking for a talented, intelligent and passionate Collections/Customer Service specialist to join our team. This role can be remote.

Job Description

Highly motivated, sharp, aggressive and articulate? If you are ambitious and enjoy a fast-paced environment where you'll enjoy seeing your efforts put into production, our company offers the opportunity to advance rapidly in your career. The individual we seek will be responsible for regular customer contact and follow up, as you resolve outstanding customer receivables. Third party experience is welcome.

Responsibilities will include:

• Keep track of assigned accounts to identify outstanding debts
• Investigate and resolve discrepancies
• Contact customers to resolve missed payments
• Plan course of action to recover outstanding payments
• Confirming customer’s information and payment agreements
• Informing management regarding effectiveness of strategies for various accounts
• Using various skip tracing methods to locate customers
• Interviewing customers telephonically to establish their ability to pay debt
• Overcoming stall tactics and objections and suggesting sources of money for debt payments.
• Encouraging customers to utilize payment options offered to them
• Ensuring ACH requests are processed correctly
• Negotiating settlements if applicable
• Alert management of customers unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Handle questions or complaints
• Create trust relationships with customers when possible to avoid future issues
• Update account status and database regularly, make detailed notes
• Complying with applicable laws, regulations, policies and procedures
• Answering debtor inquiries and negotiating settlements
• Communicate decisions effectively in both verbal and written communication

Qualifications and Skills:.

• A minimum of 1 Year work experience in commercial debt collections and investigations
• Proficient in various spreadsheet, word processing, and CRM applications
• Team player with the ability to take the initiative
• Skip Tracing experience preferred
• Exceptional Communicator – strong oral and written communications skills are non-negotiable, as is being one who listens well
• Detail oriented and the ability to work well under pressure

We offer great perks including monthly happy hours and team events. Base salary, plus extensive benefit package including, medical, 401(k), PTO and paid holidays.

Fundr is an equal opportunity employer.

Job Type: Full-time

Job Type: Full-time

Salary: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Collections: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in New York, NY 10010

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in New York, NY 10010

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.