Role Overview:

As a Collector you will focus on engaging with our members to assist them in maintaining or

regaining a positive standing with the credit union. While collecting debts and mitigating losses

is considered the primary directive of the department, the goal is to do so in a manner which is

empathetic and ideally enables us to assist the members with products or services in future times

of need.

Essential Functions & Basic Duties:

• Perform sound, compliant, and diligent collection practices, while providing courteous and

respectful treatment to members.

• Perform proactive and ongoing member outreach through various channels. Engage with members in

an effort to identify the cause for default and develop a plan to bring the member back to good

standing.

• Process payments from members and third-party vendors.

• Research and help resolve any matters which could result in a direct or indirect loss to the

credit union.

• Accurately research and respond to disputes regarding credit reporting, monies owed, and other

matters.

• Ensure the credit union’s collateral is secured in various situations; confirming lien status,

verifying adequate insurance coverage, etc.

• Maintain ample and accurate notes on all collection related activities, actions, and

proceedings.

• Ensure the proper safeguarding of pertinent member data and privacy across all

channels.

• Provide timely and accurate reporting to senior management on delinquent loans, negative shares,

and other products, services, or activities.

• Provide support to Senior Manager and/or other departments as requested. Perform other duties

and responsibilities as required or assigned. Maintain effective working relationships with various

departments.

Job Requirements:

• 3+ years of customer service or sales experience; banking experience preferred.

• 3+ years of collection experience in banking or credit union; covering various products and

credit types.

• Previous success in a fast paced and goal driven environment.

• Excellent technical skills & computer proficiency (i.e., Microsoft 365); ability to learn new

software as required

• Strong interpersonal skills (oral and written communications, active listening, positive

attitude).

• Impeccable attention to detail and the ability to handle confidential and sensitive

information.

• Demonstrate ability to provide solutions for complex customer related issues.

• High energy; proven ability to effectively multi-task in a fast-paced environment.

Competencies:

Communication: Speaks and writes clearly and informatively; edits work for spelling and grammar;

varies writing style to meet needs; presents numeric data effectively; able to read and interpret

written information.

Team Player: Acts as a member of a team by supporting everyone’s efforts to succeed; balances team

and individual responsibilities; contributes to building a positive team spirit; exhibits

objectivity and openness to others’ views; gives and welcomes feedback. Demonstrated ability to

successfully supervise a team and manage employees.

Quality: Demonstrates accuracy, thoroughness, and attention to detail; looks for ways to improve

and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• New York, NY 10036: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Required)
• Collections: 3 years (Required)

Work Location: In person

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