The Broomfield Police Department is seeking full-time non-exempt Communications Specialists in Dispatch. This position consists of telephone (9-1-1 and non-emergency lines), radio and computerized communications work in dispatching city and county services to emergency and non-emergency situations and in maintaining complete reference records.

This position has been opened to fill two current open positions and establish an eligibility list for future vacancies.

Salary/Hiring Range: $26.44-36.36/hour ($54,995-$75,629 if annualized)
These positions are on a step plan. Lateral pay will be set by the Chief of Police.

Communication Specialist new hires must successfully complete the City and County of Broomfield's Communications Center training program to continue employment.

The Broomfield Police Department's mission is to enhance the quality of life in the community by protecting life and property, and providing services to prevent crime and resolve problems.

The Broomfield Police Department enriches a safe and secure City and County through our commitment to:

• Partnerships with our community

• A respectful and professional workforce

• Innovative solutions to address emerging community concerns

• We strive to provide exceptional and responsive public safety services.

Our next employee exemplifies a collaborative spirit, is innovative and resilient and who can work alongside the leadership team, and who models the appropriate behavior to create and maintain a resilient work culture within the department.

Maintains confidentiality of information consistent with applicable federal, state and city/county rules and regulations.

General Duties:

The incumbent answers emergency and non-emergency complaints and assistance calls. Communications Specialists determine urgency and nature of call in order to provide information, transfer call, relay message, or dispatch appropriate personnel. The incumbent records essential information such as type of complaint or problem, location, identity of caller, and descriptions. Completes reports on calls and complaints as necessary. The Communications Specialist operates radio equipment to dispatch police, fire, ambulance or City and County vehicles to requests for assistance. He/she establishes dispatching priority based on the nature of a request for service and availability of units to respond. Relay operational data and information to and from units. Dispatch additional units to situations as requested or indicated by the nature of the call. Monitor local and area-wide radio channels for informational and operational purposes. Operate computer equipment to enter, query, and/or delete operational data and information to and from NCIC, CCIC, and various law enforcement agencies as required for specific police activities; relays operational data to police and fire personnel. Interpret map data relating to caller location and/or spatial relationships between callers and responding units. Assist in maintaining complete reference records for the police and fire departments. Identify and recommend improvements in divisional and police and fire departmental operations to ensure support functions are efficient and cost effective. Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Provide after-hour emergency telephone and radio communications for other City and county departments. Perform related duties as required.

Hear or read, and comprehend, two or more different things at the same time from radio, telephone, computer screen, teletype, or other source of information. Dispatch police and fire personnel to various locations and maintain accurate and current awareness of their specific location and status. The Communications Specialist logs radio and telephone calls for service, police or fire unit activity and location, and other information into local and remote computer systems. Monitor closed-channel television screens and intercom system in the Police and Courts building. Operate nine or more computer applications at the same time for entering and retrieving information; monitor several computer screens simultaneously. Distinguish between the colors red and green in order to properly utilize computerized equipment. The position requires emotional stability and maturity, sound judgment, understanding, empathy, and the ability to: apply knowledge, logic and reasoning to make prompt and effective decisions and act on those decisions with decisiveness and assertiveness; quickly and effectively evaluate alternative courses of action and select the most appropriate alternative.

The incumbent must be able to maintain composure and perform effectively in stressful situations, manage conflict effectively, effectively deal with constant interruptions and requests for assistance in a timely manner. Effectively prioritize work efforts to separate tasks which are urgent in nature and deal with them immediately and schedule the remaining requests for subsequent resolution while continuing to work on the task at hand. Be persistent in researching computerized files for information on subjects when information doesn't come up on the first check. Discriminate between information that needs to be processed further and information that can be dropped. Send, receive and distribute teletypes to appropriate personnel, departments, divisions, and agencies. Update information obtained from business owners, police officers, and other employees regarding area businesses. Anticipate officers' needs by listening to their tone of voice as well as listening for what they ask. Recognize when a call-in complaint reflects a violation of City and County ordinance or State law and dispatch appropriate personnel to handle the complaint.

Upon successful completion of the Communications Training Program, the incumbent will be tasked with periodically providing training to current and new employees in varying topics.

Training - High school graduate or GED equivalent. College level course in psychology, human relations, or related fields taken into account.

Experience – Two years of related experience in clerical, phone, or customer service work. Work experience must demonstrate the ability to perform the previously noted duties. Previous experience working different shifts is preferred.

OR

Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits and can perform the Essential Required Tasks for the position.

NECESSARY SPECIAL REQUIREMENTS - Must be at least 18 years of age and cannot have been convicted of a felony or disqualifying misdemeanor as per NCIC/CCIC policy. New hires must, as a condition of employment, pass and/or participate in the following pre-offer and post-offer/hire processes: typing test, software evaluation, oral board, management interview, peer sit-along, reference checks, polygraph or CVSA, background examination including local police check and sex-offender registry, psychological, audiometric test, medical examination, drug screen, and fingerprint checks through CBI/FBI.