Community Service Officer - Full-Time Job at Camden City Campus
$35,139 a year
- Welcome and respond to all inquiries from visitors, students, faculty, and staff and act in a friendly and helpful manner.
- Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control logs.
- Enforce Camden County College standards as they relate to loss prevention and safety procedures.
- Monitor designated areas using a range of techniques such as floor-walking and operating security camera systems.
- Conduct surveillance to detect, prevent and assist with the violators of policy and notifying appropriate authorities.
- Assist Public Safety Officers with conducting routine inspections of there assigned area to maintain physical security and protection of assets.
- Render first aid and other medical assistance to the level of your training.
- Answer multi-line telephone and forward security concerns to on duty Public Safety Officers.
- Participate in the training of new hire associates in matters of loss prevention.
- Serve as back-up cashier and data entry for Camden city campus concierge desk.
- Perform clerical duties as assigned pertaining to the Public Safety operation. Responsible for staffing the Public Safety Department’s service call and complaint desk
- Receive service calls, complaints, and incident reports from students, faculty, staff, campus visitors, and the general public. Accurately record important information for further action.
- Dispatch Public Safety Officers and other appropriate emergency response providers to serious incident locations. Coordinate emergency assistance communications.
- Monitor emergency telephones, CCTV video, and dispatch personnel in accordance with outlined procedures.
- Responsible for reporting any conditions and/or circumstances that may affect the operations of the department to supervisors.
- Maintain and organize detailed and accurate records and daily logs in accordance with office filing procedures.
- Order and maintain adequate quantities of office materials, supplies, and equipment.
- Processing identification cards and traffic violation reports
- Dispatches the appropiate emergency response and other personnel to the location of the incident, provide support to officers as required: calls emergency personnel and other services as required, and keeps officers appraised of situation and circumstances on incident duringf their response.
- Issues daily situational representations to administrative personnel as well as generates emergency notifications for the College’s emergency management team and predesignated stakeholders.
- Must be available to work outside of regular hours on an “on-call” basis during emergencies and periods of inclement weather; and work overtime when required to complete time critical assignments.
- Perform other duties as assigned by the Executive Director of Public Safety and/or his/her designee.
- High school diploma/equivalency required.
- Minimum of one-year experience in a customer service related field or Public Safety work environment.
- Ability to complete multiple tasks simultaneously.
- Good interpersonal and oral communication skills.
- Ability to communicate effectively and courteously with the College Community, customers, and the general public.
- Ability to perform essential job functions during stressful situations.
- Proficiency, or ability to become proficient, in Microsoft Office applications including Word, Outlook and Excel.
- Certification by the State of New Jersey in CPR and First Aid, or ability to obtain certification during probationary period.
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