At TOCA Everybody Plays! Being a part of the TOCA team means so much more than simply showing up. We make meaningful connections with our Guests and support each other to create awesome experiences at every turn. A TOCA Teammate is part of a winning team. We are enthusiastic and always put others first. We believe that every person counts and we know that a sprinkle of motivation, fun and laughter can be a true game changer. If you think you have what it takes to care deeply for the game, and for others, apply here to be a part of our TOCA family. We will be waiting to welcome you to the squad!

About the Position

This person is responsible for performing the daily activities required to operate the facility, including all aspects of guest services, cash handling, concessions, and basic housekeeping within the Soccer Blast facility.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception

• Communicate basic program information to all Guests
• Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities
• Greet and assist Guests throughout the facility
• Answer telephone in a cheerful, courteous and timely manner

Concessions

• Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation
• Efficiently and accurately perform daily cash handling activities
• Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
• Manage customer flow including timeliness of service and line flow.

Scorekeeper

• Efficiently and accurately perform scorekeeping duties
• Communicate effectively with referees in fast paced, dynamic environment

Party Host

• Set up and decorate party room prior to guest’s arrival
• Set up appropriate facility signage
• Maintain a positive and attentive demeanor throughout the party
• Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with timing of field use

All above areas are responsible for

• Providing excellent guest services by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate
• Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service
• Adhering to First Aid and emergency guidelines and procedures
• Adhere to all OSHA Safety Standards and be alert and communicate safety / security problems to the Supervisor or Lead immediately.
• Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests
• Maintaining TOCA housekeeping standards for all areas of the facility including; lobby, seating, restrooms, meeting spaces, fields, player benches and offices
• Periodically, efficiently performing clerical activities
• Maintaining a professional and organized demeanor when dealing with both internal and external Guests
• Providing services as required for special events, tournaments and competitions
• Performing various tasks as necessitated by Guest Service or facility requirements
• Adhering to all TOCA policies and procedures
• Communicate with guests on inquiries into the soccer training methodology and technology

Skills

• Must be 16 years of age or older
• Is a highly motivated self-starter who is service minded, enthusiastic and energetic
• Demonstrates an understanding of TOCA's commitment to quality service, products and entertainment
• Possesses strong interpersonal and communication skills
• Consistently maintains a pleasant, professional and approachable style
• Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities
• Able to work 4 - 6 hour shifts on the weekends

About TOCA:

TOCA is proud to be an official soccer training partner of MLS and the largest operator of indoor soccer centers in North America. TOCA seeks to transform the soccer experience by building communities that inspire everyone to play.

To learn more, visit tocafootball.com

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