Concierge Job at HRA Senior Living
Essential Functions:
driveway entrance(s) through the lobby
Director of Maintenance and Executive Director. This includes, but is not
limited to:
o Driveway entrance(s)
o Roadway to community
o Front Porch/Entry
o Lobby
o Hospitality Room and Reception Area
o Set up and maintain associate Human Resources files with
guidance from the Human Resources Manager
charges for suck services
Non-Essential Functions:
Qualification/Skills/Educational Requirements:
- Answers incoming call, both internally and externally, in a warm, pleasant
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm
- Ensures that the reception areas are clean, hospitable, and inviting
- Ensures the compliance of all Concierge Team standards and First
driveway entrance(s) through the lobby
- Responsible for creation and maintenance of resident face sheets utilizing
- Inputs resident information for face sheet and uploads resident
- Ensures all issues or concerns related to an inviting environment and
Director of Maintenance and Executive Director. This includes, but is not
limited to:
o Driveway entrance(s)
o Roadway to community
o Front Porch/Entry
o Lobby
o Hospitality Room and Reception Area
- Ensures proper “Show Ready” appearance of all areas listed above
- Posses and maintain knowledge of the community, its benefits, service
- Be able to assist the Director of Community Relations and/or Director of
- Assists the Community with Administrative support as needed including,
o Set up and maintain associate Human Resources files with
guidance from the Human Resources Manager
- Offers refreshments to visitors and make them feel welcome and
- Be mindful of “Residents Right to Privacy” when interacting with
- Coordinates appointments for residents requesting transportation, or
charges for suck services
- Performs community mail duties such as receiving and sending
- Keeps interaction with co-workers to a minimum maintaining
- Assist the community Executive Director and/or other departments
- Dresses professionally and is in uniform
- Maintains professional decorum at all times
- The ability to work in a safe and alert manner
- The ability to take ownership for associate’s safety and the safety of
- Must disclose any medication that might impair associate’s ability to
Non-Essential Functions:
- Leads by example exhibiting CORE VALUES through servant
- Encourages teamwork and promotes company philosophy
- Attends required community meetings and participates in Life
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on a
- Becomes familiar and understands how to report a missing person
- Become familiar and understands the steps for fire evacuation
- All associates are responsible for maintaining a safe and secure
Qualification/Skills/Educational Requirements:
- High school education required, and leadership experience preferred
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality
- Must have patience, tact, cheerful disposition and enthusiasm at all
- Must possess basic computer usages and data entry skills
- Able to communicate effectively with all levels of management,
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