About Achievement First

Achievement First (AF) is a non-profit 501(c)3 organization that currently supports 41 public charter schools in New York, Connecticut, and Rhode Island. AF has consistently been rated one of the top charter school networks in the country, and we are still learning and growing. The majority of our students are Black and Latinx children from low-income families who will be the first in their families to graduate from college. We currently employ more than 2,000 staff — 47% of whom identify as Black, Latinx, or Multi-racial — who collectively educate nearly 15,000 students in Brooklyn, NY; Providence, RI; and New Haven, Bridgeport, and Hartford CT.

The mission of Achievement First is to deliver on the promise of equal educational opportunity for all of America's children. We know that every child—regardless of race, zip code, or economic status—deserves access to great schools. At AF, our students realize their potential and develop the skills they need to graduate from college, succeed in a competitive world, and serve as the next generation of leaders in our community. At the core of our approach is the shared journey by our students and staff to fulfill our incredible potential. For more information about the Achievement First mission, model, our schools and team, please visit our website at www.achievementfirst.org.

We are looking for an organized and communicative Coordinator to join our Talent Operations team.

Your Impact

All candidates for this position will support AF through a robust ticketing response system, deliver strong communications on talent-related matters to our employees/school leaders, provide excellent customer service in support of the team and the network and participate in systems and process improvement to provide a better customer experienc

Reporting directly to the Senior Director of Talent Operations, your responsibilities will be:

Communication & General Team Support

• Partner with fellow teammates to communicate and track completion of important talent projects with our school leaders
• Ensure deadlines and project expectations are met
• Provide general HR and team support as needed on a per-project basis.
• Manage multiple talent-related systems (Echosign, ADP select, etc) and provide DSOs with access to systems.
• Submit invoices for payment on behalf of Team Talent Ops.

HR Management for Network Support Employees

• Coordinate onboarding action steps and documentation for all Network Support new hires
• Coordinate offboarding actions and documentation for all departing Network Support employees.
• Support the automation efforts of the onboarding and offboarding processes, whenever possible.
• Coordinate with the Payroll team to ensure all Network Support employee pay and benefits deductions are accurate during each payroll cycle.
• Ensure effective maintenance of all Network Support employee personnel files so they are audit ready always.

Zendesk Ticket System Management

• Provide the first level of support/responses for all incoming Zendesk tickets from employees
• Assign tickets to appropriate team members as needed and follow up with team members for timely completion of tickets.
• Review ticket topic trends monthly to improve our existing resources and practices.
• Perform basic HR data entry, tracking and reporting using our HR platform, ADP, as needed.

Employee Onboarding & Maintenance of Onboarding platform

• Add all incoming school-based hires and add them to Greenhouse.
• Support DSOs in onboarding action steps; add new hires to ADP.
• Maintain content of Greenhouse onboarding platform.

Oversee Fingerprinting & background check process for all employees

• Review and refresh state-based requirements for AF new hires related to fingerprinting and background checks
• Turnkey requirements, resources, and changes in process to school leaders and new hires directly
• Ensure smooth access to state fingerprinting systems and clearance documents
• Perform background checks for network support new hires

Skills You'll Have

All candidates for this position will support AF core values, lead innovation, and manage projects to ensure our Talent Operations team, like our schools, are setting a high bar in all areas and pursuing it relentlessly. Bachelor's degree required, Bachelor's Degree in Business Administration preferred.

An ideal candidate will demonstrate competency in the following areas:

• Prior experience managing an HR database and SharePoint websites are preferred
• Communication and problem solving skills
• Strong knowledge of Excel
• High attention to detail
• Knowledge over HR policies

In addition, the following characteristics are required to be successful on this team:

• Strong ethics and ability to maintain a high level of confidentiality
• Confident in interacting with and influencing individuals at all levels within the organization
• Ability to thrive in a fast‐paced, entrepreneurial environment; flexible, able to work autonomously as well as take direction as needed
• Exceptional eye for detail, follow up skills, and organization
• Excellent verbal and written communication skills with a proactive communication style
• Belief in the Achievement First mission and educational model

Location

This role is considered a hybrid position. Candidates must live within commutable distance of one of our 3 Network Support offices (NYC ; New Haven, CT ; Providence, RI). 2-3 days per week in the office is expected.

Compensation

Achievement First sets salaries through a lens of equity, and based on the requisite skills, education, and experience relevant to the role. The salary for this position is $61,791.60. In order to uphold our commitment to equity, Achievement First does not negotiate pay. Achievement First offers to all regular, full-time employees a comprehensive benefits package that includes paid time off, medical, dental, vision, and life insurance, a 403(b) retirement benefit package with match, and paid Family Leave.

Apply by completing our online application form.

Achievement First requires vaccination against COVID-19 for all employees. Reasonable accommodations based on a qualifying disability or sincerely held religious belief are being considered in accordance with applicable law. Click here to read our full policy.

Achievement First is an equal opportunity employer and an organization that values diversity. People from all diverse backgrounds are strongly encouraged to apply. Spanish language proficiency is a plus. You can learn more about diversity at Achievement First here: http://achievementfirst.org/about-us/diversity/