Tropical Smoothie Cafe

Crew Lead

Directly reports to the Café Manager. Maintain high standards of food, service, health, and safety, ensure the efficient and profitable business performance of the cafe, and the optimal utilization of staff and resources. High Energy and Passion for People and Food.

Responsibilities:

• Accountable for duties in the café, including all internal control and employee safety.
• Responsible for supervision of staff, labor control, and Cost control during shift
• Responsible for meeting the brand’s standards and procedures
• Interacts with crew members, customers, and vendors using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere).
• Delivers “Unparalleled Hospitality” to each customer that visits our café.
• Controls profit & Loss by following cash handling and security procedures, maintaining
• inventory, and managing labor
• Interact with customers to ensure all inquiries and complaints are handled promptly
• Ensure 100% compliance with hygiene standards
• Implement policies and procedures, follow up with progress, and measure results
• Ensure adherence to Franchise recipes
• Ensure quality of food and beverage presentation is to Franchise specifications
• Observe portions control and preparation quantities to minimize waste
• Ensure Inventory Controls are met
• Arrange for maintenance and repairs of equipment and services
• Oversees Inventory

Requirements:

• Must be 18 years or older
• High School Diploma or equivalent required
• Excellent communication skills
• Leadership Experience (preferred)
• Restaurant Experience (preferred)

Job Types: Full-time, Part-time

Pay: $10.75 per hour

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• McAllen, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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