About us

VulcanForms builds and operates advanced digital infrastructure enabling the world's critical industries to innovate, grow, and deliver sustainable impact. Founded in 2015, VulcanForms invented and commercialized the world's first industrially scalable laser metal additive manufacturing (AM) solution and pioneered integrated digital production systems. We are a team of leading technology and operational experts with decades of experience in advanced manufacturing, materials, automation, and robotics. We continuously seek contributors who demonstrate outstanding integrity, intelligence, accountability, and a passion for learning. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What to Expect

As a Customer Relationship Management System Administrator at VulcanForms Inc., Burlington, MA, you will manage the CRM System daily. You will work cross-functionally with teams across the organization to understand processes for Sales CRM. The successful candidate will ensure all data entered into the CRM across Accounts, Contacts, Opportunities, Etc., is accurate and current.

The ideal candidate will be process-oriented, pay close attention to details, and have analytical thinking skills. Additionally, this role will require in-depth knowledge of internal sales, marketing, and business processes.

This position is based in our Burlington, MA, facility and will report to the Director of Commercial Operations.

Key Accountabilities

• Perform reporting in CRM.
• Identify, correct, and communicate errors made by system users.
• Optimizing sales processes and ensuring sales technology and methodologies are a good fit.
• Provide a central point of contact for all change requests & system alterations.
• Build custom reports and dashboards specific to job functions.
• Generate detailed process maps for sales, marketing, and business workflows.
• Maintain control of access rights, security settings, and user privileges.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements.
• Implement and integrate third-party products/applications on the CRM platform.
• Maintain and enhance visual layout, workflow rules, and business logic layer to streamline and enhance business processes and improve user experience.
• Work with IT and other 3rd party vendors to maintain smooth operation and performance of the platform.
• Perform weekly reviews of opportunity pipeline data to ensure data quality and align opportunities with revenue forecasts.

Qualifications

• 2-3 years’ experience using CRMs
• Exceptional knowledge of sales processes and workflows
• Strong analytical skills, business acumen, and ability to perform detailed analyses
• Expertise in Excel and experience maintaining the integrity of large data sets
• Able to develop strong relationships and work with senior-level executives

Preferred

• Experience working within a manufacturing environment
• Strong project management, data management, and training & support skills
• Experience working at a startup company

Benefits

• Fully paid medical, dental, vision, and life insurance are available to you starting on your first day of employment
• Generous time-off package, including vacation PTO, sick PTO, and company-paid federal holidays
• 401(k) with company match
• Stock Options