Customer Advocate Job at React Health
React Health is a fast paced, growth oriented, manufacturer and distributor of medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. React Health sells and supports its product and services in the acute-care, non-acute and home medical equipment markets. React Health has built a model that combines manufacturing and distribution of products and services to meet the challenges of the undiagnosed as well as those needing therapies after diagnosis in the sleep and respiratory population.
The Customer Advocate will own a portfolio of accounts and is responsible for building strong customer relationships, developing account management strategies, coordinating with internal teams to deliver solutions that exceed customers’ expectations. The Customer Advocate will identify opportunities for account expansion and drive brand loyalty by providing ongoing support through innovative solutions and product information.
ROLE AND RESPONSIBILITIES:
- Responsible for overall customer relationship and all aspects of account health.
- Partner with customers to support their individual needs, learn their trends, and present solutions.
- Handle incoming and outgoing call volume from assigned strategic accounts.
- Assist in tracking and shipping of orders, accounts payable inquiries, invoicing, and order intake.
- Monitor and review monthly forecasting purchasing requirements.
- Achieve quarterly revenue growth and customer service targets.
- Generate new sales opportunities by cross-selling within existing accounts.
- Resolve customer concerns quickly while proactively identifying and solving root cause.
- Understand and promote all 3B product lines.
- Subject matter expert in product availability and industry knowledge.
- Collaborate with other departments to advocate the ‘voice of the customer.
- Be a team player with a positive attitude, willing to flex as business requires.
- Flexibility to accommodate customer working hours.
- Work within Sales Force to document customer interactions
- Other duties as assigned, in support of the company and department goals.
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