Employnet is currently hiring in the Visalia, Ca area for a temp-to-hire position. Call us today for more information 559-762-4435.

JOB SUMMARY: Candidates work as Customer Service Specialists and are responsible for establishing and maintaining quality relationships with all customers. They must build trust and act as liaison between Customers and Internal Employees.

ESSENTIAL FUNCTIONS:

1. Represent the company to create lasting impressions with our clients and differentiates us from our competition

2. Demonstrate company services knowledge when interacting with new and existing customers

3. Communicate effectively using professional phone etiquette with all customers, staff, and vendors

4. Exhibit a positive attitude when working with all customers, staff, and vendors

5. Create and/or Accept all new incoming leads and convert to jobs in Restore 365 to ensure proper documentation, notes, photos, etc. to influence job success

6. Track, monitor, delegate, and assign incoming leads to appropriate Division Personnel

7. Coordinate Staff arrival times with customers by navigating Employee Schedules and dispatching to job sites with a sense of urgency

8. Coordinate referrals to business partners and vendors when necessary

9. Respond quickly and thoroughly to calls from customers to understand their needs and effectively present solutions that enhance our level of customer service

10. Build and maintain relationships with new and existing/repeat customers

11. Actively listen to customer situations to prepare staff for the work environment they will be walking into and facilitating their ability to excel with customers

12. Educate customers on our services to set proper expectations on arrival time, scope of work recommendations, and the benefits of a quick response

13. Document all conversations in Restore 365 to keep all interested parties up-to-date on job status

14. Conduct daily Customer Service Follow-Up Calls to gauge level of service satisfaction and enhance the perception of our service

15. Ability to influence and/or control challenging conversations with customers experiencing a disaster in their home or business

16. Ability to recognize and understand our “A Clients” by working closely with Sales Manager to accurately capture critical job file data, including but not limited to: Referral Source, Internal Participants, External Participants, Customer Information, Claim Information, etc.

17. Ability to understand and navigate a multitude of Job Management Software, including but not limited to: Restore 365, XactAnalysis, Alacrity, Contractor Connection, LionsBridge, etc.

18. Acute eye for detail to ensure data entry is accurate, thorough, complete, and easy to understand

19. Strong written communication skills to “tell the story” of the loss so staff can effectively mitigate the disaster

20. Excel with all prospective customers by building relationships through active listening, asking the right questions, tone, cadence, and a genuine desire to help

21. Identify and resolve client concerns promptly while maintaining sound business relationships

22. Meet weekly, monthly, and yearly goals set forth by Sales Manager

23. Attend trainings and seminars as needed to continue to develop and grow

24. Other duties as needed

Job Type: Full-time

Pay: $17.25 - $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Visalia, CA 93291: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Office Admin: 2 years (Preferred)

Work Location: One location

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