Customer Quality Engineer, US Job at A123 Systems LLC
A123 Systems, LLC in Novi, Michigan is hiring a
Customer Quality Engineer, US
The Customer Quality Engineer , US is responsible for the factory's customer quality and customer service, including failure analysis and report of returned products, customer site problem response and resolution, internal corrective action implement, and more.
Responsibilities:
The Customer Quality Engineer , US is responsible for the factory's customer quality and customer service, including failure analysis and report of returned products, customer site problem response and resolution, internal corrective action implement, and more.
Responsibilities:
- Planning and management of customer quality process, after-sales service process and after-sales mode
- Customer performance management and customer relationship maintenance
- Organization and coordination of major customer quality problems; root cause analysis and implementation of corrective measures
- Arranging after-sales service personnel to quickly respond to customer on-site problem handling.
Requirements and Must Haves:
- Bachelor's degree or above in automotive, mechanical, electronics or electrochemistry
- 8D problem solving and understanding of OEM customers' special requirements for after-sales service and quality.
- Module PACK: Familiar with the manufacturing process of soft PACK lithium batteries and related manufacturing processes of Module and PACK
- Familiar with IATF, APQP, VDA quality management tools
- Proficient in using excel to complete various data summary, analysis and chart making.
- Proficient in using PPT to complete various quality reports.
- Proficient in English and Chinese; listening, speaking, reading and writing.
- Familiar with the management process and requirements of after-sale spare parts
- Systems thinking, results and problem solving-oriented.
- Be able to travel within US and China; Travel will be approximately 25%
Apply online at http://www.a123systems.com/careers/
or send resume to: Elizabeth Parker, HR Supervisor, A123 Systems LLC, 200 West Street, Waltham, MA 02451.
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