Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Customer Service Advisor II: Serve as the primary contact for a mobile Customer Support team, answering questions and handling customer escalations. Provide expert support related to services, including troubleshooting mobile devices and handling complex customer billing inquiries and payments. Will work under minimal supervision.

***This position is on site***

Begin your career today!

• ******Help Customers******Solve Problems******Work on a Team*******

Come join our team!

Full Time, Regular status opportunities available.

Looking for customer focused, computer savvy and dedicated employees.

Requirements:

Candidate Profile:

• Must be at least 18 Years of Age
• Must be able to type at least 25 words per minute
• High school diploma with three to six months of relevant experience preferred*
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

****Career Framework: Role has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures, ability to demonstrate familiarity with client terminology, operating standards and procedures, and a starter without sustained metric performance levels.****

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• May offer additional products and/or services
• Track, document and retrieve information in call tracking database
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

***Background Check Is Required***

Apply here: https://jobs.concentrix.com/global/en/job/R1270078/Customer-Service-Representative-Tempe-AZ

Job Type: Full-time

Pay: $16.00 per hour

COVID-19 precautions

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

#NACNX #CNXJOBS *msja'
On Site Position

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• How many years of Customer Service experience do you have?
• Do you currently live in the Tempe, Arizona or surrounding areas? You must reside within 60 miles of this location.
• For this position you will be required to report to the Site. Will you be able to reliably work at and commute to the Job Site?
• Please provide us with your personal email address.

Education:

• High school or equivalent (Preferred)

Work Location: One location

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