Customer Service Job at BorgWarner
BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.
We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.
BorgWarner PowerDrive Systems is currently looking for
“dynamic, results driven
” individual to join as a
Customer Service Representative
at our Noblesville Technical Center located in Noblesville, Indiana.
In this role, and under direct supervision of the
Customer Service Manager
, the
Customer Service Representative
will display a high level of professionalism while managing our corporate customer order data base, utilizing and monitoring our on line ordering system while providing first line written and verbal communication to our customers in regards to BorgWarner products, deliveries and issues resolutions.
Key Accountabilities:
- Acts as a primary contact for Commercial Vehicle OEM Customers
- Responsible for accuracy and maintenance of customer orders
- Manage customer orders received via EDI data, on line ordering system and manually (fax/email)
- Communicate with production plants and Distribution Centers to ensure on time delivery to customers
- Work with A/R to resolve customer payment issues
- Work with cross functional teams to achieve total customer satisfaction
Education & Experience:
- Minimum 2 years customer related experience
- Associates Degree or equivalent work experience of three years in related field
- Degree in Business Administration or related field preferred
- Must be strong in Microsoft Excel, Word, and Outlook.
- Good understanding of how CS interrelates with other functions in the organization
- Knowledge of plant operations and processes
- Committed to delivering quality product—monitors process to ensure quality
- Intermediate analytical and problem solving skills
- Good customer service skills
- Has a clear understanding of procedures and techniques
- Works under supervision
- Strong Communication Skills
- Ability to remain calm in stressful / tense situations
BorgWarner Competencies:
- Learning on the Fly
- Action Oriented
- Functional/Technical Skills
- Self-Knowledge
- Informing
- Drive for Results
- Conflict Management
- Decision Quality
- Interpersonal Savvy
- Problem Solving
Safety
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner ITC/WHQ Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and co-workers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
Equal Employer Opportunity Statement
It is our policy to recruit, hire, train, and promote individuals who are qualified for any position by reason of education, training, experience, and personal characteristics, without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran, marital status, height, weight, or any other legally protected status.
Internal Use Only: Salary
It is our policy to recruit, hire, train, and promote individuals who are qualified for any position by reason of education, training, experience, and personal characteristics, without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran, marital status, height, weight, or any other legally protected status.
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
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here
,
select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer:
BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
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