CUSTOMER SERVICE

$18.50+Plus Benefits

Vital Records Control is a national leader in Records Management Solutions. Our innovative service solutions and world-class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new services to improve our customers' secure data management needs. To continue our growth, we have an excellent opportunity for a Customer Service Manager in our Springdale, AR location.

We would love to make you a part of our team. Apply today!

PURPOSE:

The Operations Manager’s responsibilities include but are not limited to interacting with customers to provide information in response to inquiries about services and handle/resolve complaints.

ESSESNTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Essential functions:

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer’s requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry including making computerized location changes, assigning customers new
• departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.

COMPETENCIES:

• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
• Must have some computer knowledge.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.

Work Environment:

Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and
walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to
reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is
regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

EDUCATION and ELIGIBILITY Requirements:

• One (1) year experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.