Customer Service Representative Job at AAA Shelby County
AAA Shelby County is seeking a Membership Service Representative to join our team. This position is responsible for assisting in AAA Membership Sales and Service to also include basic travel planning, Emergency Road Service dispatching, driver training administration, answering and directing incoming calls within the office. The position requires essential customer service and communication skills. Approximately 35-38 hours per week Monday-Friday from 9:00am-5:00pm.
Must have a high school diploma or GED. Ideal candidates should have some PC skills.
This position offers health and Dental insurance coverage, retirement plan, paid vacation and holidays. EOE
Job Type: Full-time
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
Job Duties:
- Selling and setting up AAA Memberships
- Answering customer questions
- Assisting Members with travel, membership and Emergency Road Service concerns
- Administration work involved with Driver Education program
- Billing and processing of membership renewal statements
- Manage financial transactions and purchases using cash registers and appropriate software systems
- Engage with members/customers in a friendly and professional manner while actively listening to their concerns
- Work as a team player and contributing to a positive working environment
Communication method(s) used:
- Phone
- In person
Work environment:
- Retail store
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sidney, OH: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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