Customer Service Representative

In Office - Sarasota, FL

Who We Are
We are AvantGuard Monitoring, one of the fastest growing alarm monitoring companies in the nation. What makes us different is that we live our core values. What makes us stand out is that at AvantGuard We Care F.I.R.S.T. In other words, We're Fun, Innovative, We value Relationships, We work to serve each other and the community, and we work together as a Team to extend Trust to those around us. We are the voice on the other end of the call when someone needs help. We protect and save lives every day. We are heroes!

What do we offer?

• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally for promotions first
• Starting pay $18.00/hour with the ability to make $19.00/hr after training depending on the shift you work!
• Tuition reimbursement up to $1,000+/year
• Free mental health assistance & 401k match for all employees!
• NO SALES or Surveys, just helping people!
• A FUN team, company parties, weekly pay days, professional development, and more!

What You'll Do:

• Process alarm signals quickly, accurately and professionally in stressful situations
• Dispatch the proper authorities, verify that help is on the way and notify responsible parties
• Place accounts on test mode and assist service/installers with signal tests
• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks

Skills Needed:

• Candidates must be able to regularly commute to our office located in Sarasota, Florida
• Must be 18 years of age or older with a high school diploma or GED
• Ability to type a minimum of 30 wpm
• Willing to work weekends and Holidays
• Ability to make a 6 month commitment to work here
• Must be able to pass a 2 week fully-paid training class
• Customer service experience in a fast-paced environment
• Pass a pre-employment drug test and background check