About the Company

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste industry. Our business was founded on principles of environmental sustainability and innovation is a cornerstone of our ongoing operations and growth strategy. We provide collection services to more than 300,000 customers in 20+ municipalities, process materials from 50+ jurisdictions, operate 18 separate processing lines across 10 locations and widely recognize that our most valuable asset is our nearly 1,000 employees. Longevity and job satisfaction are high and we proudly offer promotional opportunities, valuable training, great benefits, an atmosphere of camaraderie and respect at all levels.

We are seeking a successful Customer Service Representative to join our team to assist our organization in providing a successful work environment where our employees can be safe, thrive and give their personal best each day. This position is expected to work out of our office at 2765 Lafayette St in Santa Clara, and some job related travel may be required. This is a temporary position with possibility of full time.

Job Description

POSITION DESCRIPTION/JOB SUMMARY:

GreenWaste of Palo Alto is currently seeking highly motivated, professional, self-directed, and enthusiastic candidate for a Customer Service Representative position. Ideal candidate will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. We expect candidates will meet the minimum requirements, but recognize candidates may not encompass all the skills and experience listed in this announcement.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Documenting all customer service calls in our company specific database.
• Maintaining customer records by updating account information.
• Mailing service information to our customers.
• Data entry duties.
• Radio Dispatch to drivers
• Daily communication with driver and route supervisor assistance.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to manage your time and multi-task in a fast-paced environment.
• Effective problem-solving skills and ability to follow communication procedures, guidelines, and policies
• Knowledge of basic computer skills and ability to sit at a computer workstation for extended periods of time.
• Must have excellent verbal and written communication skills.
• Knowledgeable in Microsoft Office
• Spanish fluency is highly desirable

LANGUAGE SKILLS

Proficiency in English and Spanish

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds on occasion.

WORK ENVIRONMENT:

Typical work week is based on a Monday - Friday daytime schedule. Some early morning, evening, weekend and holiday work may be required.

Job Type: Temporary

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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