Health Care Solutions At Home is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking a Customer Service Representative to join our Pottstown, PA location.

WHY WORK AT Health Care Solutions At Home?

• Culture- An inclusive, open and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

The Customer Service Representatives work directly with medical professionals and physicians to facilitate patient care.

Tasks:

• Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
• Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Preparing and analyzing the billing and setup paperwork for patient services
• Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommending potential products or services to management by collecting patient information and analyzing customer needs
• Actively participating in the training of new customer service and sales personnel

Qualifications:

• High school diploma or GED required
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements
• Problem solving skills
• Documentation skills
• Listening skills
• Adept at resolving conflict
• Ability to analyze information
• Multitasking capabilities
• Computer and technological literacy
• Positive and professional personal image

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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