Position Title: Customer Service Associate
Location: Sterling, Virginia
Department: Customer Service
Status: Full Time - Hybrid Remote
Schedule: Monday - Friday from 8:30AM-5PM

Jones Networking is recruiting for a Customer Service Associate to join an industry-leading Food Manufacturing Company in Sterling, VA. Our client is willing to train a self-motivated individual for a customer service position in an office setting. Great benefits offered to include; medical, dental, vision, 401(k) with company match, disability & life insurance, corporate discounts, casual attire, paid time off and much more!

Customer Service Representative Position Summary:
-Forward new customer leads received via email to the appropriate Sales Account Manager.
-Perform order entry after confirming price and ensuring product availability.
-Communicate the order to the Distribution & Logistics Departments to make sure they have the information to plan order fulfillment.
-Take orders over the phone, process information and then communicate to other departments as applicable.
-Follow up with customers to confirm order status.
-Process and direct customer inquiries about product quality, safety and use.
-Resolve customer issues with regards to order processing by coordinating with the appropriate departments.
-Keep track of all orders processed for primary customers.
-Participate in team calls to keep updated on any changes to products, packaging and other constraints that might affect the order processing for assigned customers.
-Update Excel spreadsheets.

Customer Service Rep Qualifications Summary:
-Minimum two years of customer service experience.
-Excellent interpersonal and communication skills.
-Strong attention to detail.
-Proficiency in MS Word and Excel.
-High School Diploma or equivalent; Associate's Degree a plus.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Sterling, VA 20166: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Sterling, VA 20166

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