NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business (“SMB”) market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek’s and its subsidiaries’ business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Position Summary: As a Customer Service Representative, the responsibilities will include outbound dialing and promoting general information that pertains to Newtek’s business products and current campaigns! Utilizing our internal system as a guide for following up on incoming leads as well as acting as a direct bridge between the client and the Business Service Specialist. In addition, you will direct and control the flow of all incoming calls, gathering basic contact information whenever possible and assigning clients to the appropriate specialist.

Duties and Responsibilities: (other duties may be assigned, or duties modified as needed)

• Answer incoming phone calls for all Newtek offices and divisions as applicable, direct calls to appropriate department
• Conduct outbound and receive inbound calls to/or from potential customers/referral sources
• Interact with customers by way of telephone, email, or in person in a professional manner
• Provide outstanding professional customer service
• Use Newtracker (internal system) to enter client information and assign to appropriate department with regard to distributing workload evenly
• Provide direct bridge to alliance partner call center, as well as Newtek division teams
• Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues
• If an opportunity presents itself, cross sell other Newtek services to a new or existing customer with the belief that you are creating a partnership and serving the customer by introducing them to additional products or services that assist the business owner in increasing sales, reducing expenses and minimizing risk
• Provide timely and accurate status of assigned referrals to Management
• Maintain strong knowledge base of all Newtek business units as they relate to Lending, Payroll, Merchant Processing, Insurance, and Technology

Knowledge, Skills and Abilities:

• Computer literate: Proficient with Microsoft Office products such as Work, Excel and Outlook
• Strong listening, verbal, and written communication skills are essential
• Excellent attention to detail, follow up, and problem solving ability
• Excellent work ethic and ability to work flexible hours and days (Including Holidays)
• Ability to adapt to a rapidly changing work environment
• Minimum of 2 years phone experience
• Ability to handle large volumes of incoming and outbound calls daily
• Self-motivating and great team work attitude
• Ability to quickly learn about company products or services
• Ability to meet deadlines and plan accordingly

NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

Job Type: Full-time

Pay: $34,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• Remote

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.