Job description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, maintain personal accounts, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with Outlook, Microsoft word, excel.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree plus one year Cust Serv experience

Job Type: Part-time

Pay: $20.00 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Every weekend
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Pt. Richmond, CA 94801: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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