Customer Service Representative Job at Rogers Mechanical Contractors
Description:
Rogers Mechanical Contractors Service Division ("RMCSD", "Company") Customer Service Representative is responsible for maintaining daily scheduling each day and updating custorner records with complete and accurate details. CSR I ls responsible for maintaining an open, positive, and professional line of communication with customers, vendors, Internal customers and trade partners.
Requirements:JOB RESPONSIBILITIES
- Communicate with customers and technicians in a professional manner
- Dispatch technicians to calls based on skill level, job history, location , and scope of work.
- Communicate primary job information, job history, and other valuable details regarding the call to the technician before they arrive at the location of the call.
- Track team members throughout the day to facilitate progress.
- Act as the primary office contact for the team members in the field.
- Confirm appointments with customers and make scheduling adjustments as needed.
- Receiving and staging materials as needed.
- Responsible for generating quotes, PO's and specific reporting as directed by the CSM or Director of Business Development.
- Soft-skills training.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Analytical, problem-solving and decision-making skills.
- Effective verbal, presentation and listening communication skills.
- Proficient computer skills, including Microsoft Office 365 suite and scheduling software.
- Time management skills.
- Must have basic HVAC Terminology knowledge.
- Hours to be available are 7 a.m. to 6 p.m. Monday - Friday. Hours are subject to change with seasonal demands/workload.
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