Happiness Expert aka Customer Service Representative

Salary: $45k to $55k

Position is fully within the office located in Mahwah, NJ.

Our client is an energy company that is working on improving lifestyles of NJ and NY residents for over a decade by providing clean, renewable energy at an affordable price. Their goal is to create a world powered by the sun one rooftop at a time.

?We are looking for a full-time customer service representative that is self-motivated, positive and has experience speaking with people over the phone. This role will entail keeping customers updated through the process from contracts signed to their solar installation.

The ideal candidate must be organized, have attention to detail, good time management skills and prior experience in a customer service role. We are also seeking someone who has worked in the energy industry and can read and explain a utility bill.

Responsibilities:

• Making daily calls.
• Calling customers at different stages of their solar install project.
• Proactively checking on customers to ensure their questions and concerns are answered.
• Keeping customer’s information organized and up to date.
• Assisting customers with billing questions
• Making touch point calls after customers have been installed to discuss their experience and get referrals and reviews.
• Following up with customers to ensure their experience surpasses expectations.
• Making sure that customers are happy!

Medical/Dental/Vision benefits offered

Hours: Monday to Friday 9:00am to 5:00pm

This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related position. To learn more about employment opportunities, visit our website at www.tempositions.com.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

IND123