Customer Service Representative Job at TMX Finance Family of Companies
Overview:
The TMX Finance® Family of Companies is looking for a Customer Service Representative to join our team and be part of a dynamic corporate culture dedicated to supporting our stores and Team Members. Our Customer Service Representatives love to talk to people and use their ability to provide the highest-level of service to our customers. Whether it’s answering a potential customer’s questions or chatting with a current customer, you work every day knowing that your interactions are helping people – and we’ll give you the tools and training to help you succeed.Responsibilities:
The Customer Service Representative is a member of the Store Support team, a group of diverse and talented individuals working steadily behind the scenes to help create an exceptional customer experience and to operate at the highest level. Responsible for helping to document our customer issues, generating customer service cases for leadership to address the issues, and being an integral part of our brand, our Contact Center CSRs use their love for business, people, and service to help manage the relationships with our customers and help people every day. To learn more about our business and the Contact Center Team, visit us at https://www.tmxfinancefamily.com/careers/top-talent/store-support/
Customer Service Representative
Carrollton, TX
The TMX Finance® Family of Companies is looking for a Customer Service Representative to join our team and be part of a dynamic corporate culture dedicated to supporting our stores and Team Members. Our Customer Service Representatives love to talk to people and use their ability to provide the highest-level of service to our customers. Whether it’s answering a potential customer’s questions or chatting with a current customer, you work every day knowing that your interactions are helping people – and we’ll give you the tools and training to help you succeed.
- Interact with and develop customer relationships via telephone to find solutions to customer issues.
- Direct phone calls to the appropriate department.
- Open and Manage Customer Service Tickets to help provide resolutions for customer interactions.
- High School Diploma, GED, or equivalent education
- Preferred 0-3 years’ experience in a call center environment
- Customer Service experience and a passion for customer service
- Excellent written and verbal communication skills
- Ability to work in a fast-paced and reward, results-driven environment
- Ability to handle multiple competing tasks with ease and enthusiasm
- Outgoing personality, sales-driven mindset with an emphasis on customer service
- Ability to work corporate hours of operation (8am to 5pm)
- Bilingual a plus
- Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook
- Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
Our Benefits Include*:
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Professional Development and Mentor Programs plus Ongoing Training Resources
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)
- Performance-based career advancement
- Diverse Culture and Inclusive Environment
Learn More About Us
The Customer Service Representative is a member of the Store Support team, a group of diverse and talented individuals working steadily behind the scenes to help create an exceptional customer experience and to operate at the highest level. Responsible for helping to document our customer issues, generating customer service cases for leadership to address the issues, and being an integral part of our brand, our Contact Center CSRs use their love for business, people, and service to help manage the relationships with our customers and help people every day. To learn more about our business and the Contact Center Team, visit us at https://www.tmxfinancefamily.com/careers/top-talent/store-support/
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