Tosoh Bioscience, Inc., based in South San Francisco, CA is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.

Summary

The Customer Service representative provides service to Tosoh Bioscience customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States. This position utilizes in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files.

Major Duties and Responsibilities

Receive and Process Customer Inquiries and Orders:

• Answer customer inquiries concerning product availability, price, shipping, returns or other topics.

• Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI

• Resolve customer complaints, process special orders, and process customer returns.

• Process customer requests for Certificates of Analysis or Material Safety Data Sheets.

• Follow up with customers and suppliers concerning order status or other inquiries.

• Generate Warehouse Pick Lists, and Other Reports

• Check orders for accuracy

• Process customer credit card payments.

Maintain Customer Records & Files:

• Maintain both electronic and paper customer records according to established procedures.

• Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Back up other areas as needed.

Education

• High school diploma or equivalent required

Skills and Qualifications

• At least one year of experience working in industrial customer support

• Commitment to quality, accuracy, and service

• Basic computer skills and demonstrated experience with Microsoft Office software and email applications

• Working knowledge of Tosoh Bioscience products

• Working knowledge of life science, medical, and pharmacy related products

• Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience

• Highly effective problem solving, communication, organizational, and time management skills

Physical Requirements

The Customer Service Representative is constantly performing desk-based computer tasks included frequent typing. While performing the duties of this job, the employee is regularly required to verbally communicate with customers over the phone. Occasionally, the Customer Service Representative will need to walk to the Tosoh Bioscience Warehouse to check order accuracy. The Customer Service Representative must be able to travel by auto and air, including international travel, once or twice a year.

Tosoh Bioscience, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans