Customer Service Representative Job at Your Preferred Group LLC
Ensure a seamless, on-brand experience throughout the end-to-end member journey. Providing personalized and elevated support for members whenever they need assistance. Essential functions & duties: * Provide exceptional customer service via phone, email and occasional chat. * Earn the trust of the customers * Educate customers on the product for optimal understanding and ease of use & accessibility * Offer solutions quickly and be conscious of their time as well as your own
- Outstanding problem-solving skills
- Application of soft skills
- Display patience, empathy, an ability to manage stress, the ability to work under pressure
- Skilled and efficient in written and verbal communication
- Provide knowledgeable, friendly and eloquent customer service
You will be prompted to complete a background check during the enrollment process.
Work From Home Requirements
Distraction Free workspace
Windows 10 Pro or Home Compatible
USB Headset with a noise cancelling microphone
Ethernet Connection Internet (Wi-Fi not allowed)
Job Types: Full-time, Part-time, Contract
Pay: $15.00 - $17.00 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Self-determined schedule
- Weekend availability
COVID-19 considerations:
This position is a remote position.
Education:
- High school or equivalent (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote
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