Have you or a loved one recently had a procedure, illness or short-term rehabilitation stay that requires a wheelchair, hospital bed or crutches? Will mom's bathroom be a little safer with a bath bench? Maybe a recent respiratory diagnosis means you or your loved needs oxygen, a CPAP or a nebulizer. The knowledgeable staff at Concordia Medical Equipment has the experience necessary to make the process of obtaining your equipment easy and trouble-free. We strive to hire excellent people at Concordia - and keep them as well!

Job description
Concordia Medical Equipment is seeking a dedicated Customer Service Representative with excellent communication and organizational skills to join our growing team. If you’ve worked in customer service, are tired of working evenings and weekends, and want a steady income – this job is for you! You would work Monday-Friday in a fast-paced environment using your customer service experience by answering phones, placing orders, and addressing customer questions. This is a full-time position with benefits.

POSITION SUMMARY
The Customer Service Representative is responsible for new patient intake activities, assessing the needs of new and existing customers, referral and customer satisfaction, resolving customer complaints, order accuracy, coordinating delivery or service, and verifying issues related to service authorization, insurance coverage, and reimbursement. The Customer Service Representative is the direct contact with customers within the retail location or via telephone. Provides compression services to clients/patients and customers in our retail location. Must be able to evaluate, assess the need for, measure and recommend compression garments and related supplies within the scope of services available from the company. Upon designation by the supervisor, additional responsibilities include: negotiate pricing, placing special orders for products and supplies, and shipping of product or supplies.
QUALIFICATIONS

• High school graduate or equivalent
• Excellent customer service, phone and typing skills
• Strong verbal and written communication skills
• Attention to detail and accuracy, strong organizational skills and agility in multitasking
• Ability to work together cooperatively and as a cohesive team member
• Two years of customer service experience and knowledge of medical terminology preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES TELEPHONE/RETAIL

• Answer phones promptly and respond to customers in the retail area and provide skill at resolving referral and customer inquiries upon initial call.
• Limit the use of “hold”, “transfer” functions, and wait times. Provides good follow-up and communication skills.
• Speaks clearly, and provides excellent customer service over the phone and in person through tone and style.
• Equally shares workload of phone calls, orders and retail duties as part of the Customer Service team.

EOE

Benefits:
Health/Dental/Vision Insurance
Workplace Wellness
403(b)/401(k) Retirement Plan
Paid Life Insurance Policy
Direct Deposit, Pay Card, Paperless Pay Checks
Tuition Reimbursement Program
Good Working Conditions
Excellent Staffing Ratios
Credit Union
Vacation, Sick & Personal Days
Paid Holidays
Shift Premiums
Competitive Wages
Discounted Child Care Services on the Cabot Campus
Referral Program
Seniority/Appreciation Bonuses
Funeral Leave
Call-Out Incentive
Voluntary Benefits, including: STD, Supplemental Life Insurance, Cancer Insurance, Accident Insurance
On the job training
Employee Assistance Program
Education Seminars and In-services
Employee Activities (amusement parks, professional sporting events, special events)
Tax Sheltered Annuities
Free Parking
Discounted Meal Plans
EOE
Benefits and Wages may vary based on facility location.
Minimum hours worked per week/status may be required for certain benefit eligibility.


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