Customer Service Representative/Call Center Job at Epic Solutions Consultant

Epic Solutions Consultant Dallas-Fort Worth, TX

$16 - $20 an hour

We're currently hiring Customer Service Representatives! Must have the ability to provide solutions to customers' issues, utilizing company policies and ensuring that our customers are fully satisfied. Candidates should be well-organized, attentive, and able to make quick decisions on their own. This is a full-time position

Responsibilities:

  • Serve people in person, on the phone, or online.
  • Listen to and resolve customers' problems.
  • Answer questions and provide information.
  • Apply company policies to customer situations.
  • Evaluate the satisfaction of customers.
  • Interact with difficult customers.

Clear Communication Skills

Persuasive Speaking Skills

Empathy

  • Adaptability
  • Ability to Use Positive Language
  • Clear Communication Skills
  • Self-Control
  • Taking Responsibility
  • Patience
  • Effective Listening
  • Attentiveness
  • Time Management
  • Willingness to Improve
  • Knowledge

Job Types: Full-time, Contract, Temporary

Pay: $16.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person
  • Office

Ability to commute/relocate:

  • Dallas-Fort Worth, TX: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service (Required)

Language:

  • English (Required)
  • Spanish (Preferred)

Work Location: In person




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