Customer Service Representative/Call Center Job at Epic Solutions Consultant
Epic Solutions Consultant Dallas-Fort Worth, TX
$16 - $20 an hour
We're currently hiring Customer Service Representatives! Must have the ability to provide solutions to customers' issues, utilizing company policies and ensuring that our customers are fully satisfied. Candidates should be well-organized, attentive, and able to make quick decisions on their own. This is a full-time position
Responsibilities:
- Serve people in person, on the phone, or online.
- Listen to and resolve customers' problems.
- Answer questions and provide information.
- Apply company policies to customer situations.
- Evaluate the satisfaction of customers.
- Interact with difficult customers.
Clear Communication Skills
Persuasive Speaking Skills
Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Effective Listening
- Attentiveness
- Time Management
- Willingness to Improve
- Knowledge
Job Types: Full-time, Contract, Temporary
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Dallas-Fort Worth, TX: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service (Required)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: In person
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