Customer Service Representative-Charlotte (On-Site) Job at GC Services Limited Partnership
Overview:
Qualifications:
Experience:
Computer Experience:
Skills & Abilities:
All job offers are contingent upon completion of drug and background checks.
Provides quality service and information regarding various available services to inbound callers and makes necessary follow-up outbound calls.
Responsibilities:
- Processes credit card payments over phone or via Storefront for new and existing accounts.
- Researches and resolves customer issues.
- Processes and completes multiple types of forms.
- Writes and receives correspondence via fax, mail, and e-mail.
- Negotiates payments and fee reductions up to established limits.
- Reviews notices and verifies data through use of several computer systems.
- Documents phone calls and actions in database or forms.
- Receives and processes account update requests from inbound phone calls and mail, as directed.
- Records individual completed daily work statistics.
- Troubleshoots situations accurately, quickly, and efficiently for phone customers.
- Assists other departments or functions with tasks when needed.
- Possesses knowledge in NC Quick Pass processing procedures and performs the following: Transponder fulfillment; Bill-by-Mail invoicing; Payment processing; Service request processing; Mail house document QA review; Nixie processing; and Ferry phone reservation requests and inquiries.
- Performs accurate data entry of license plate numbers from images into database (Image Review.)
- Possesses overall knowledge of GC Services and NCTA guidelines for resolution codes to be used on images viewed.
- Reaches or exceeds daily quotas for number of images processed and within acceptable error rates.
- Assists with customer account maintenance.
- Performs data entry.
- Serves as back up for Storefront and back office.
- Greets and assists customers in Storefront lobby.
- Performs opening and closing duties in Storefront lobby.
- Performs CSR Greeter duties throughout the shift.
- Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes “payment return” correspondence.
- Assists with weekly destruction of check payments.
- Assists with updating Inventory Report.
- Processes incoming and outgoing mail (operating equipment including sorters, scanners, printers, and postage metering and sealing equipment.)
- Processes nixie mail in VECTOR and processes re-mail items when applicable.
- Maintains an above-average attendance record.
- Completes Batch Control Log for incoming mail.
- Scans documentation for attachment to accounts
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
Qualifications:
Education:
High School Diploma or GED is required
Experience:
No experience necessary
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
- Excellent customer service experience.
- Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
- Ability to project and convey a positive, concerned, and professional image to customers.
- Ability to be adaptable and quickly adjust to change.
- Must be able to conduct data search efficiently and effectively while working within specific time constraints.
- Must be able to conduct data search efficiently and effectively while working within specific time constraints
- Ability to maintain a well-organized work area
- Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
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Concentrate and focus for extended periods of time
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Cope with high-stress and changing environment
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Adhere to policies and procedures
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Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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