• Responding promptly to customer inquiries via phone, email, and chat.
• Providing accurate information and solutions to customers' questions and concerns.
• Managing customer accounts and orders.
• Processing customer refunds, returns, and exchanges.
• Collaborating with other teams to ensure customer satisfaction.
• Keeping records of customer interactions and transactions.
• Resolving customer complaints in a timely and professional manner.
• Identifying and escalating priority issues to management.
• Meeting or exceeding customer service performance goals.
  

• Superior written and verbal communication skills and relationship building.
• Urgency and pace with the ability to problem solve.
• Work ethic and dedication to servicing customers.
• Highly organized with attention to detail.
• Must be an active listener to gain a clear understanding of the customer’s needs and objectives.
• Proficiency with Microsoft Office (Excel and Word).
• Work independently while achieving high productivity and excellent customer responsiveness.

• Representing a company that stands behind your promises and empowers you to ensure customer satisfaction.
• Competitive hourly compensation.
• A collaborative work environment.
• Employee discounts.

Universal Lacrosse is an entrepreneurial, creative business that is built upon a foundation of strong, collaborative relationships. We are a world-class team that has been servicing the specialty lacrosse and apparel industry for over ten years. We are passionate, innovative and committed to delivering the best in class in product and services to our customers across our various channels including Retail, Team Sales, Ecom and Events. We are deeply invested in our employees’ professional development, and we encourage a culture of constant learning and skill building. We want our team members to have all the tools and resources they need to take ownership of their career at Universal Lacrosse and develop an actionable plan for success. Our Company is committed to a culture of diversity and inclusion. We know it takes all types of people reflecting a broad array of backgrounds, personalities and points of view to make a great company. Our team is comprised of the most talented and dedicated people in the industry, from all walks of life and every age group. At Universal Lacrosse, diversity is one of our core values and one of our fundamental strengths.