Customer Service Representative III - City Clerk Job at City of Manchester, NH
Job Description
Grade 13
performs a variety of high level customer service duties
General Statement of Duties
Performs a variety of high level clerical and information dissemination services for employees and visitors within City government; performs directly related work as required.
Examples of Essential Work
Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;
Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;
Supervises, trains, evaluates and coordinates the work of other designated office personnel;
Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;
Compiles and archives key information on Department and/or City operations as necessary;
Prepares correspondence, lists and other documents on computer;
Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
Receives cash for designated items, makes appropriate change and reconciles cash drawers;
Processes applications, licenses or related documents, including bonds and certificates of insurance and schedules inspections as necessary;
Dispatches information to key Departmental personnel as necessary;
Distributes incoming mail to all appropriate City departments; and more.
Acceptable Experience and Training
Graduation from High School or possession of a GED; and
Considerable experience in general office operations; or
Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
None.
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Grade 13
performs a variety of high level customer service duties
General Statement of Duties
Performs a variety of high level clerical and information dissemination services for employees and visitors within City government; performs directly related work as required.
Examples of Essential Work
Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;
Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;
Supervises, trains, evaluates and coordinates the work of other designated office personnel;
Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;
Compiles and archives key information on Department and/or City operations as necessary;
Prepares correspondence, lists and other documents on computer;
Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
Receives cash for designated items, makes appropriate change and reconciles cash drawers;
Processes applications, licenses or related documents, including bonds and certificates of insurance and schedules inspections as necessary;
Dispatches information to key Departmental personnel as necessary;
Distributes incoming mail to all appropriate City departments; and more.
Acceptable Experience and Training
Graduation from High School or possession of a GED; and
Considerable experience in general office operations; or
Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications
None.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.