Full Job Description

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available. We also have opportunities available for representatives that are bilingual in English, Spanish and other languages.

Central Orthopedic Group will be unlike any place you've ever worked. You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results, and bring unexpected happiness every day. Your effort, authenticity, and creative ideas will be valued and rewarded. Here at Central Orthopedic Group, we always put our customers first. We train our associates the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience. We invite you to come find a career and gain a family!

Applicants will be provided equipment which includes a personal computer or laptop and high speed internet. Applicants must also have a distraction free workspace that is free from background noise and interruptions.

ESSENTIAL ACTIVITIES

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts.

Accurately enters claim data into our service systems while on a live phone call.

Effectively and compassionately guides customers through the process of filing a claims by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. This position requires working collaboratively with others in the group and in other departments. The goal is happy customers who will buy from us again!

Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.

Assists customers with scheduling repair, replacement, and/or recalibration services at a Central Orthopedic Group.

Utilizes systems and resources provided to enhance the overall customer experience.

Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate solution and service information.

Other duties assigned by leadership.

The Customer Service Representative has direct interaction with customers via email/chat and is responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism.

PROFESSIONAL REQUIREMENTS

High school diploma/ actively enrolled (or GED equivalent)

Great typing/computer skills (at least 35 words per minute)

Hustle and tireless work ethic

Self-starter, driven, motivated, proactive, and disciplined

Ability to multitask and prioritize at the same time

Be innovative, and think on the fly

Previous experience in Customer Service and Sales experience is a plus

Know how to have fun and work hard!

Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

The ability to read and utilize provided scripting in a conversational and timely manner

Demonstrates a high level of empathy and integrity by always doing the right thing

Has an upbeat personality and can show an authentic willingness to assist our customers

Previous experience working in a contact center or other customer service role

WORK FROM HOME REQUIREMENTS

Personal computer or laptop with Windows 10 or 11. Please note that Macs and Chromebooks are not compatible with our current systems.

High Speed Internet that meets the below requirements High Speed Internet

Download Speed = 25 Mbps or higher

Upload Speed = 10 Mbps or higher

Ping = 50 ms or lower

Jitter = 20 ms or lower

Dedicated workspace free from background noise and interruptions

Having a camera is a plus!

WHAT YOU’LL GET

Competitive weekly pay and bonus opportunities.

A benefits package valued at more than $10k-$15k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250-$6,650 annually in tuition reimbursement.

Paid training and all the tools and resources you'll need to be successful.

Over the years we have uncovered what does and does not work. What we have learned through these years, to have continued growth and evolution it all comes back to our people. At our core, we’re a People Powered organization - our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life both here and outside of work. Let us be a part of your journey and be the best place you’ll ever work!

Job Types: Full-time, Part-time

Pay: $24.14 - $33.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Work from home

Experience level:

• 11+ years
• No experience needed
• Under 1 year

Shift:

• Rotating shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote
• Temporarily remote

Work Location: Remote

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